Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About your role

At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this great position within insurance will give you the platform to develop into a successful insurance professional.

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.

The QBE Case Management model involves liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process.

You will be reporting to a Service Manager and will be supported by a Technical Service Officer and Injury Management Advisor as well as innovative rehabilitation initiatives to ensure we have the best strategy for the injured person’s progression through the claim process.

As a Claims Officer in CTP Insurance at QBE, you will:
- Learn all about insurance, in particular CTP Insurance;- Deliver exceptional customer service over the phone and face to face;- Guide and provide support to people throughout their recovery, advising them what happens next,- Build and maintain strong relationships with customers;- Work in a fast-paced and dynamic work environment; and- Look after claims from start to finish with the help of your leaders.

To be successful in this role, you will:
- Be customer focused and genuinely care about people- Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)- The confidence to make decisions and be empowered- Be able to actively listen to people and guide people through the claims process in a natural and emphatic manner on the phone- An allied health background is a bonus but not essential- Have good computer skills and the ability to pick up new computer systems- Be able to prioritise work; and- Not be afraid to ask for help when help is needed

All the best bits about this Claims position with QBE- Full training provided - you just need to bring a positive attitude- Flexible work arrangements are supported and encouraged-
- A great team with excellent collaborative culture (people love working for QBE)- Lots of career progression - all new roles within QBE are advertised internally first- Every employee of QBE has a career development plan and are working towards their goals

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 12 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued