Claims Management Officer

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Claims Management Officer

For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

At Sedgwick, we pride ourselves on our professionalism and expertise, delivering a first-class service which is highly regarded by our clients.

We are currently looking for an experienced Claims Management Officer to join the team based in Brisbane. The Claims Management Officer’s role is to process claims in accordance with the requirements of our contractual arrangements. The role responsibility includes full claims management responsibilities according to the delegations of authority once granted.

Your responsibilities will include:

- Preparation of detailed reports and communications to external parties including formulating settlement recommendations;
- Management of portfolio of claims as directed by the Team Leader;
- Adherence to CL processes following handover of claims from adjuster to CCT;
- Responding to Client and Customer enquiries;
- Liaison with Field Adjuster and Desktop Adjuster as required;
- Separates issues into their components to compare and assess the problem and any associated risks;
- The ability to demonstrate concern for satisfying one' s external and/or internal customers;
- Displays an ongoing commitment to learning and self-development;
- Identifies own strengths and weaknesses and continuously works to enhance skills and improve professionally;

Ideally you will possess:

- High School Certificate
- Two years claims management experience, or the equivalent combination of education and experience is required
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Ability to use independent judgement and make appropriate insurance claims adjustment decisions and determinations
- Ability to document work in progress
- Conflict resolution and/or mediation skills

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Applications can be made by clicking on the “Apply” button.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.