Future Student Onboarding Officer

2 weeks ago

Sydney, Australia Torrens University Australia Full time

Who we are

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What's the job?

Reporting to the Future Student Onboarding Manager, Emma Bracci, the Future Student Onboarding Officer is responsible for ensuring that students in their first trimester of study are supported through the early stages of their learning experience with TGES.

On a typical day in this role you will responsible for the following areas:
- Actively onboard students to all Key platforms to ensure success in their first trimester of study- Work closely with the Student Recruitment Team and other key stakeholders to deliver a seamless onboarding process.- Act as primary point of contact for a designated group of students in their first trimester of study.-
- Meet Daily KPI's for outbound call and contact activity-
- Ensure that targets relating to first trimester retention and revenue are met.- Positively impact Net Promoter Score, Student Effort Score and Student Satisfaction Score among our first trimester cohort.- Identify opportunities to improve efficiency and enhance student experience.

And more

This is a full-time permanent position, starting in December for 12 months (parental leave cover), ideally based in Sydney Surry Hills.

Who are you?

To be successful in this position you will have:
- Understanding of the student journey in the higher education sector- Demonstrated experience in customer service, ideally in a student services role or other student facing role dealing with high volumes- Passion and drive to deliver an outstanding customer experience- Working knowledge of Salesforce and Microsoft Dynamics is highly regarded but not essential.- Energised by working in a target and KPI-driven environment

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from study free in a course/degree related to your position to access to internal opportunities.

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