Admissions & Student Support Officer

2 weeks ago

Adelaide, Australia Swann College Full time

As an Admissions and Student Support Officer, you'll manage admissions processes, ensuring outstanding customer service and expert support for prospective students. Your contribution will be instrumental in streamlining admissions procedures & to maintain collaborative relationships across our team and the wider Agent Network.

Your responsibilities will include:

- Maintain knowledge and respond to student enquiries on course entry requirements and admission programs, alternative solutions, and pathway courses for applicants.
- Maintain the accuracy of student records across all systems such as Salesforce and PRISMS and issuing documents in a timely and accurate manner.
- Effectively communicating with agents
- Demonstrated knowledge of legislative framework, ensuring and maintaining complete regulatory and corporate policy compliance all throughout the process.. 

**We are looking for the team member who has**
- Have recent experience in the use of Student Management Systems (such as Wisenet) to generate offer letters and Learner Management Systems, (such as Moodle) including the ability to upload and extract data.
- Have recent experience in the use of Financial System (such as XERO/MYOB/Quickbooks) including the ability to upload and extract data.
- recent experience in the use of PRISMS
- reasonable understanding of the regulations relating to the requirements for international students and the management responsibilities of Registered Training Organisations
- Ability to communicate professionally and effectively with all levels within the organisation.
- Excellent administrative, time-management, and organizational skills with a high level of attention to detail and commitment to quality.
- Ability to work as part of a diverse and remote team as well as independently.
- Experienced in Study link,Microsoft Word, Excel, Outlook, systems, and databases.
- Knowledge of ESOS Act and National Code of Practice is highly regarded.
- Previous knowledge of Australian and foreign education qualifications is preferred

**Job Types**: Full-time, Part-time, Subcontract

Pay: $50,950.04 - $65,000.00 per year

Application Question(s):

- Have worked in Private RTO

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 01/07/2025

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