Admissions and Enrolments Manager

**Employment Type**:Continuing / Fixed Term

**Area**:Corporate Services

**Location**:Adelaide

**Broad Purpose**
The Admissions and Enrolments Manager is responsible for ensuring the smooth and efficient day-to

The Admissions and Enrolments Manager will be instrumental in ensuring clear direction and leadership in pursuit of key institute performance measures as set out in the Strategic Plan.

**Reporting relationships and Key Stakeholders**
- This position reports directly to the Chief Executive Officer (CEO).
- This position holds a position on the Executive Management Committee (EMC) and works closely with other members of the EMC.
- Reporting into this position are members of the Admissions and Enrolments teams as outlined in the Organisational Chart.
- Key stakeholders that this position must liaise with includes:
**Internal**
- Academic staff
- Professional staff
- Interns and volunteers

**External**
- Students and their families
- Education Agents
- Schools, VET and higher education providers
- Peak bodies (IHEA, Study Adelaide) and Networking associations
- Employers and Professional organisations

**Core Responsibilities**

The Admissions and Enrolments Manager is responsible for oversight of campus operations and service delivery. In summary, the Admissions and Enrolments Manager ’s core responsibility areas are:
Admissions
- Ensure admissions and student onboarding policies, procedures and practices are upheld
- Making considered judgements relating to student matters including special needs, intervention and access plans, academic support and pastoral care needs during admissions
- Support the Marketing Plan in consultation with the CEO and team members, including strategic goals and targets.
- Oversight of improvements and initiatives that build goodwill, process and policy improvements and efficiencies.
- Oversight of admissions and enrolment unit teams and of delivery enrolment/course enrolment targets and revenue.
- Monitor prospective and new student enrolments and enrolment variations.

**Staff**
- Oversight of Admissions, Reception and Enrolment staff task allocation and performance
- Foster a culture of continuous improvement, identifying and directing the implementation of new processes and systems to improve productivity and efficiency.
- Mentor and develop staff capacity, oversee and participate in professional staff performance management processes.
- Be a positive advocate and support the college strategic interests.
- Liaises with industry, business and professional groups and identifies opportunities for collaboration.
- Contributes to our strategic direction and priorities through the operational action plan.
- Provide support and guidance to other internal customers.
- Support recruitment and oversight of onboarding of new staff and interns in the team
- New staff and intern mentoring and coaching

**Students**
- Provide guidance on academic and career options for students.
- International student support. Maintaining awareness of and obligations under, the Education Services for Overseas Students (ESOS) framework
- Helping students to resolve problems including frontline complaint handling.
- Representing the college at external events, including open day and networking event
- Work with the EMC to coordinate and manage the following internal student events:

- Open Days and campus tours to prospective students, their families and other guests
- Contribute to Industry Day and other stakeholder events.

**Data Integrity & Reporting**
- Oversee accurate and timely reporting of AVETMISS, PIR and TCSI data
- Responsible for oversight of CRM
- Monitoring and reporting of risk assessment and initiatives to manage student recruitment risks.
- Complete regular reports against strategic priorities, including reports on student admissions and demographic data, marketing strategies, facilities and equipment, grievances and appeals, continuous improvement, regulatory reporting and business opportunities.
- Preparing quarterly or as required reports for the EMC and governance boards (Admissions Reporting quarterly to governance boards)
- Manage Annual Quality Indicator Data Surveying and Reporting (VET)
- Ensure admissions transparency information is annually (or more frequently as required) updated and available on the website.
- Oversee approval of non-commencing student withdrawals reporting
- Approve quarterly or as required FEE-HELP and VET Student Loans Schedules

**Client Relationship Management**
- Strong client relationship and people management skills, with the proven ability to develop trust and credibility.
- Presenting company products and services to clients at all levels
- Preparing client proposals
- Follow up with client issues as they arise.

**General**
- Undertake an annual review of the student letter of offer and contract documentation.
- Assist the EMC with the annual review and update of the Student Handbooks including liaising with other staff for requisite ch