Manager, Doctrine and Policy

Job Function: Other
- Date Posted: 21 Feb 2025
- Job Requisition ID: 2075
- Collaborative role overseeing the development of the doctrine suite for TZV's Next Gen CAD project.
- Leadership opportunity, defining a framework and aligning work across multiple work streams
- Two-year contract, full-time hybrid role, based in Burwood East

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
The Manager, Doctrine & Policy is a key and active participant of the Next Generation CAD (Next Gen CAD) project team.

The overarching objective is to provide strong collaborative leadership that ensures the organisation has a fully updated, accessible and high-quality doctrine suite ready for the Next Gen CAD transition and into sustainment, meeting with the BAU standards and requirements.

The role will develop a clear doctrine mapping that captures BAU doctrine impacted by the Next Gen CAD project, working with BAU and the project team so that the business has information accurately and appropriately stored to support transition and sustainment. This will include working collaboratively with the business, aligned to ECS and the Operational Doctrine framework, along with identifying non-ECS doctrine to be reviewed and updated, which may include ECIS processes, and other organisational procedures that will be impacted through the implementation of Next Gen CAD.

Day to day responsibilities include:

- Creation of a doctrine strategy, outlining the scope and intention of the doctrine approach, along with a delivery plan, outlining steps though to implementation and review
- Working with various stakeholder teams, and project leads, such as from solution design and training, ensuring a holistic Next Gen CAD doctrine framework
- Participation in doctrine working groups and doctrine committees to establish early engagement and acceptance of the agreed approach
- Work with and support a team of Policy Officers, creating a positive and productive environment
- Preparation of briefs and progress reports that track the review, development and completion of all organisational documents related or impacted by Next Gen CAD

**About You**:

- Experience in policy writing, preferably with a focus on operational or procedural documentation
- Highly developed business analysis and process documentation skills
- Highly developed communication skills, with ability to adapt styles and influence change
- Highly organised, and able to manage a high volume of competing demands and priorities
- Highly collaborative, with experience with creating effective structures to manage a range of stakeholders
- Strong people leadership skills, with experience leading a high performing team

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 9 March 2025.**

**Other Relevant Information**: