Training and Development Consultant

2 weeks ago

Sydney, Australia Avant Full time

**Location**: Hybrid Sydney CBD | Type: Full-time Permanent
Doctors’ Health Fund is a leading provider of private health insurance exclusively for the medical community across Australia. As part of the Avant Mutual Group, we proudly support over 70,000 healthcare professionals, students, and their families. Our commitment to members is at the heart of everything we do - driven by our values, mission, and people-first culture.
**About the role**:
We’re seeking an experienced and passionate Training & Development Consultant to help drive excellence in service delivery at Doctors' Health Fund. In this role, you’ll ensure employees are equipped with the skills and knowledge needed to deliver outstanding service to our members.
This is a hands-on role that combines training design, facilitation, and program execution within a fast-paced and regulated environment.
**Key responsibilities**:

- Design, implement and manage an ongoing training and development program for our Claims and Member Services teams.
- Maintain and update the Doctors' Health Fund skills and competency matrix, conducting regular skills verification and refresher sessions.
- Deliver engaging onboarding programs across Operations and other departments as needed.
- Facilitate “Train the Trainer” workshops and maintain the “Path to Proficiency” assets.
- Evaluate training effectiveness through observation, assessments, and performance data.
- Promote a culture of continuous improvement and operational excellence.
- Contribute to departmental goals and ensure safe working practices are followed.

**Skills and experience required**:

- Tertiary qualifications or equivalent experience in Training, Assessment, or Adult Learning.
- Demonstrated experience designing and delivering onboarding and training programs.
- Proven success in facilitating workshops and coaching sessions.
- Experience developing and maintaining training frameworks and learning tools.
- High attention to detail and commitment to quality.
- Confident communicator and engaging presenter.
- Able to build strong relationships and understand customer needs.
- Organised, proactive, and capable of working independently.

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.
For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.

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