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Product and Training Consultant

3 weeks ago

North Sydney, Australia Experian Full time

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

**Job Description**:
We are looking for a Product and Training Consultant to join Experian’s Decision Analytics business. The Product and Training Consultant plays a key role in building and testing solutions that deliver business benefits for our customers.

Experian Decision Analytics helps clients achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that improve their operational efficiency. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

**What you’ll need to bring to the party**
- Strong presentation capabilities (workshop, demonstrations, training)
- ** Negotiating, problem solving & questioning skills**:

- A teamwork focus, with a flexible, analytical and logical thinking approach
- ** Ability to build and maintain solid long-term relationships**:

- Excellent organisational and time management skills

**What you’ll be doing**
- Lead and facilitate Collections business workshops and requirements definition through to sign off
- ** Create user stories and acceptance criteria **in line with allocated budget and Experian product standards
- Lead solution walk-throughs
- Provide expert product advice, including as part of the pre-sales process.
- ** Design efficient, effective and supportable implementations**:

- Assist in production and review of test cases, to ensure the product operates as specified
- ** Provide insight to solution design impacts on delivery and make recommendations for ease of delivery and support**:

- Assist Project Managers on assessing, planning and organising project workload to meet project commitments within agreed schedules
- Accountable for the quality of the project deliverables
- Develop, manage and conduct product training & inductions for clients, partners and new employees
- Development and creation of product training collateral for all new and existing clients
- Establish and manage regular product assessment frameworks for account managers and sales representatives
- Strategy & Product Training Development
- Create and facilitate internal and external training programs on all new and existing PowerCurve Collections products
- Training Deliverables: Create modular based training collateral, considering various methods of delivery (EG: PDF, PowerPoint, Multimedia and face to face platforms)
- Maintain training collateral, updating existing resources to reflect enhancements and upgrades of existing PowerCurve Collections products

**Qualifications**:
**More about you**
- ** Proven track record in training and enablement**:

- ** Desirable Technical Knowledge**:

- SQL
- Operating Systems: Windows, Linux
- High level working knowledge on Databases: Oracle, SQL Server
- Cloud environments (AWS)
- Data model design

**Required Domain Knowledge**
- Australian Collections industry OR similar regulated Collections environment.
- Banking and / or retail finance sector
- ** Knowledge and experience of the Software Delivery LifeCycle (SDLC)**:

- ** Experience working within an Agile environment**:

- Presentation skills to internal and external stakeholders
- Knowledge with experience in: Presentation: PPT, Visio (diagrams and sequences), SQL (applicable for Experian Tallyman and PowerCurve Collections products)
- Experienced with leading local and offshore teams during a project delivery.
- ** Ability to manage multiple, simultaneous implementations**:

- ** Experience in project methodology or strong, demonstrable understanding of project management practices**:

- Possess a Degree in Business Computing, Computer Science, Software Engineering, Business or equivalent industry and technical qualifications or experience

Additional Information
**Why this role is critical to us**
- Our business only thrives if we’re **effectively delivering projects to meet client needs**:

- This team is integral to delivering successful client outcomes that align to their business goals

**Why us**
- We’re a high-performance and driven team but we don’t fo