Service Manager

2 weeks ago

Canterbury, Australia CLAAS Harvest Centre Ashburton Full time

**Why work with CLAAS**:

- **Since 1975, we've been a family-owned supplier and distributer of the best combines, foragers, and hay equipment**:

- **As a proud representative of global agricultural leaders like CLAAS, GRIMME, AMAZONE, Väderstad and JCB, our network spans 33 dealers across New Zealand and Australia**:

- **Our well-equipped facilities are strategically situated in the heart of New Zealand’s busiest agricultural hubs**:

- **We provide our team with access to valuable international knowledge, resources, career pathways, and a genuine commitment to their development**:

- **We’re stable, we’re organised, and we’re focussed on the safety and wellbeing of our team members**

**About this exciting role**:
We're in search of a dynamic **Service Manager **who has excellent leadership and management skills to drive productivity, quality, and cost efficiency in our dynamic service department through strategic ideas.

Reporting to the Branch Manager, you will have the ability to work within a team to set clear goals while you mentor and drive individual growth to boost team efficiency.
- To lead and oversee the service team's daily operations for professional and timely work performance
- Provide both workshop and remote technical support to the service team as required
- Proactively be the first point of contact for customers, management, and your team, including after-hours support when needed
- Build connections and nurture your team by consistently offering leadership that inspires and motivates
- Create and execute customer service strategies, both internal and external, to elevate the overall customer experience
- Identify additional areas for improvement throughout the service department and implement appropriate action plans
- Work closely with department heads to ensure smooth coordination of customer service, encompassing new machinery assembly, pre-delivery checks, and the reconditioning of used machinery.
- Guarantees that the service team is recruited, onboarded, trained, motivated, managed, and exited in full compliance with company policy
- Consistently and actively promote, and always abides by the company Health and Safety policy

**About you**:

- You possess exceptional leadership and management skills and can demonstrate success in a similar role
- With your positive approach you can engage and collaborate with staff and management at all levels creating a positive team environment
- You’re a qualified mechanic or mechanically inclined - agricultural background beneficial
- You have a great ability to communicate with high level customer service skills
- You’re a great planner, well organised, structured, and outcomes-focused
- You have a valid driver’s licence
- Your computer skills are intermediate and you’re system savvy

**How to Apply**:
**Family is key to us** We’re a family-owned business, we employ people with families to care for, and provide resources to support families in the farming community enabling their success as they feed our world.

**In It Together**, **Front Up**, and **Keep Growing** form the backbone of what is a dynamic business, providing a challenging and stimulating environment.

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