Customer Engagement Officer Nsw State Government

6 days ago

Sydney, Australia Alexander Appointments Full time

$42 per hour + Super | Part time - 32 hours per week (Mon, Tues, Thurs & Fri)
- NSW State Government | Sydney Olympic Park
- ASAP Start | Estimated 3-month assignment, strong potential to extend
- **$42 per hour + Super | Part time - 32 hours per week (Mon, Tues, Thurs & Fri)**:

- **NSW State Government | Sydney Olympic Park**:

- **ASAP Start | Estimated 3-month assignment, strong potential to extend**

**About us**

**About the Company**
Our large NSW State Government client provides a diverse and carefully planned range of services to the NSW Community including bringing together the best in residential living, sport, entertainment, recreation, business, education and the environment.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Work / life balance, working 4 days per week
- Public transport easily accessible

***

**About the Role**
They are currently seeking a Customer Engagement Officer to join their team in Sydney Olympic Park. This is an estimated 3month temporary assignment, with a strong potential to extend. This is a part time opportunity working 32hours per week, Monday’s, Tuesday’s, Thursday’s & Friday’s.

Working within the Place, Design & Public Spaces Division, you will be responsible for championing a positive customer experience by supporting the organisation and stakeholders to provide best practice customer service whilst delivering timely, quality and professional responses to enquiries and feedback.

**Responsibilities**
- Deliver high level professional frontline customer service
- Facilitate the resolution of customer complaints, escalate where required
- Maintain a friendly and professional manner through all customer interactions to ensure customer satisfaction
- Promote events and activities through all communication platforms
- Manage customer requests and expectations at priority programs and events
- Ensure confidentiality and privacy is adhered to
- Assist in the management of informal GIPA requests
- Provide a wide range of administrative support to the team
- Ensure best practice and compliance with legislative requirements

**About You**
- Demonstrated Customer Engagement experience
- Immaculate presentation projecting a positive image for the organisation
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Solid conflict resolution, negotiation and problem-solving skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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