Guest Service Agent

2 days ago

Brisbane, Australia 365 Parking Full time

**Description**:
Join the world’s leading and most exciting hospitality company with over 6,800 Hotels, 18 Brands and more than 1 Million Hotel Rooms in 122 countries and territories worldwide meaningful opportunities are endless. Voted the 3rd Greatest Company to work for worldwide by Great Places to Work. This is your opportunity to be part of the journey to creating memorable experiences for our guests and join our community initiatives to ensuring a sustainable future. Get instant access to team member benefits such as our Global Team Member Travel program and start creating your own memorable experiences

**What's in it for you ? Our Benefits include**:

- Flexible working hours
- Uniform is provided, including free laundering
- Discounted carpark in the Brisbane CBD
- Heavily discounted accommodation for you, your partner/spouse and family/friends at over 6,800 hotels globally
- Fabulous Team culture (happy, motivating, flexible, inclusive, fun, welcoming - you name it )
- Learning, development and career opportunities globally with a strong push for internal talent helping team members thrive in leadership roles.
- Be part of the top 10 Best-Eco Conscious Hiltons in the world: opportunity to participate and engage in CSR activities. From volunteering, donations, waste prevention, recycling, food upcycling, bee keeping - that's what we are all about

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to deliver meaningful experiences to our Guests. Your role truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Assistant Manager is kept fully aware of any relevant feedback from guests and/or other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

**Requirements**:
**What are we looking for?**
- A passion for providing the most friendly and reliable guest experiences
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Excellent grooming standards
- Calm, efficient, and organized demeanour with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
- Experience in an environment where there is a large focus on hitting key performance indicators

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