Guest Service Agent

5 days ago

Brisbane, Queensland, Australia Courtyard by Marriott, Brisbane South Bank Full time $104,000 - $156,000 per year

Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

Key Responsibilities

  • Completing check-in, check-out and cash / payment procedures.
  • Maintaining accurate information and records including the correct guest details and linking guest profiles.
  • Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
  • Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
  • Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
  • Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
  • Processing guest mail, messages and deliveries in an accurate and timely fashion.
  • You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.

About you:

  • Great personality and ability to exceed guest expectations
  • Strong attention to detail
  • Outstanding relationship building skills
  • Problem solving skills, innovative thinking and can-do attitude
  • Ability to multi-task and work closely with other hotel departments

Added Extras:

  • Discounted accommodation at Marriott International worldwide
  • Training and development opportunities
  • Complimentary car parking

Please send through a cover letter outlining your availability, experience and past experience.

Job Types: Full-time, Part-time, Casual

Pay: $28.46 – $38.00 per hour

Benefits:

  • Employee discount
  • Employee mentoring program
  • Professional development assistance

Ability to commute/relocate:

  • Brisbane QLD: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • hotel reception: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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