Quality Assurance Officer

2 weeks ago

Norwest Business Park, Australia Greenstone Full time

**Quality Assurance Officer**

**Full Time**
- **_If you are passionate about quality and want to make a difference, this is the opportunity for you_**:

- **_Hybrid working week and supportive team culture_**:

- **_Flexible hours between 7am-4:30pm, no weekends_**

Our QA Officers are responsible for marking and completing call evaluations using predetermined criteria's for Sales, Customer Care, Support & Claims departments. This role requires high attention to detail, and excellent time management skills to ensure we can achieve our main objective of providing quality feedback to the call centre in a timely manner.

**Essential Criteria**:

- High attention to detail & analytical thinking skills
- Well-developed time management, organisational skills and problem solving skills
- Well-developed written and oral communication skills
- Solid working knowledge of Microsoft office suite in particular Excel
- Extensive knowledge of GFS products and procedures
- Ability to work autonomously as well as part of a team
- Encourage and develop a culture of high performance, professionalism and continuous improvement
- Results driven and self-motivated individual with a strong desire to succeed
- Solid understanding of Verint
- Highly adaptable to change
- Resilient and open to giving and receiving feedback

**Desirable**:
Contact centre experience and experience working with Quality Assurance or Compliance

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including insurance discounts on many products exclusive to our employees
- A subsidised on-site company cafe (weekly free lunch)
- Hybrid working week flexbility in office and working from home
- Company funded paid parental leave benefit (18 weeks)
- Health & well-being initiatives and programs including free access to on site gym facility
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who is Greenstone?**

Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Great central location in Norwest Business Park, Bella Vista 2153 - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).

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