CRM Coordinator

2 weeks ago

Brisbane, Australia Culture Kings Full time

**Who we are**:
Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100 leading brands from around the world, as well as World Exclusive pieces you won’t find anywhere else, the Culture Kings collection stands as one the most sought-after streetwear retailers on the market today.

Frequently visited by some of the world’s best athletes, artists and tastemakers, Culture Kings remains ahead of its game in offering an elite perspective of the ever-changing global streetwear landscape.

**The Opportunity**:
We are looking for CRM Coordinator to join our Digital Marketing team. You will be responsible for successfully managing the Culture Kings CRM Flows & Campaign program that has the clear goal of increasing customer retention and frequency to ultimately increase customer lifetime value.

The CRM coordinator needs to exhibit strong analytical abilities to evaluate end-to-end customer experiences across multiple domains, channels and customer touch points. This individual will work closely with the design, ecommerce and performance teams to ensure flows are constantly updated with new content and offers to best represent Brand & Margin outcomes.

**Essential Functions**:

- Consistently briefs and executes campaign and BAU direct communications with a high attention to detail
- Owns execution of CRM flows across multiple Culture Kings and Branded product domains
- Identifies critical conversion points and drop off points in EDMs and Landing Page and partner with E-commerce and development to lift CLV and frequency
- Constantly identifying campaign AB testing opportunities to lift CVR and CTR via copy iterations, offer iterations and driving best use of Not For Sale product
- Measures and reports out on performance of Flows - referencing insights on why something is or isn't working, don't focus on just highlighting up and downs
- Developing, implementing and optimising triggered/ automated flows to support customer conversion, retention, referral, cross-selling and reactivation.
- Managing relationships with vendors like Klayvio to work on improvements & account optimisation.
- Identify source of truth for RFM measures to better align KPI’s

**Skills & Experience**:

- 3+ years experience in a similar position within the online Fashion industry desirable,
- Experience using Klaviyo not essential but highly desirable
- Strong Excel skills, with the ability to work with large datasets and analyse and comment on trends
- Ability to build strong relationships with external partners
- High level written and oral communication skills
- Highly organised with attention to detail and the ability to work autonomously
- Exceptional understanding of the fast fashion market
- Ability to multitask, meet multiple deadlines and project management skills.

**APPLY NOW**

CultureKings #CultureKingsCareers

Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

  • Crm Coordinator

    4 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Who we are :Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100 leading brands from around the world, as well as World Exclusive pieces you won't find anywhere else, the Culture Kings collection stands as one the most sought-after...

  • CRM Coordinator

    4 weeks ago

    Brisbane, Queensland, Australia Culture Kings Full time

    Who we are:Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100 leading brands from around the world, as well as World Exclusive pieces you won't find anywhere else, the Culture Kings collection stands as one the most sought-after...

  • Dynamics CRM Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Zone IT Solutions Full time

    OverviewWe are seeking a talented Dynamics CRM Architect. You will be responsible for designing and implementing innovative solutions for our clients using the Dynamics CRM platform.Base pay rangeA$120,000.00/yr - A$180,000.00/yrResponsibilitiesDesign and implement CRM solutions on the Dynamics CRM platformAnalyze client requirements and translate them into...

  • Dynamics CRM Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Zone IT Solutions Full time

    OverviewWe are seeking a talented Dynamics CRM Architect. You will be responsible for designing and implementing innovative solutions for our clients using the Dynamics CRM platform.Base pay rangeA$120,000.00/yr - A$180,000.00/yrResponsibilitiesDesign and implement CRM solutions on the Dynamics CRM platformAnalyze client requirements and translate them into...

  • CRM & Automation Specialist

    2 weeks ago

    Brisbane, Australia Agora Agency Full time

    As a CRM & Automation Specialist with Agora, you will be responsible for delivering high quality CRM implementation and optimisation services to our clients, helping our clients to get the most value out of their CRM platform, automate their sales and business processes, and deliver better experiences for their customers and employees. You will draw on your...

  • CRM & Loyalty Coordinator - Group Marketing

    1 week ago

    Brisbane, Australia GPC Asia Pacific Full time

    **The Role**: **Core Competencies include**: - Take proactive action to ensure that WH&S practices and policies are in place to provide a safe environment for all team members, and adhere to legislative requirements, company expectations and other safety initiatives. - Visibly show commitment to WHS through participation in formal and informal discussions,...

  • Microsoft Dynamics 365 CRM Technical Lead

    2 weeks ago

    Brisbane, Queensland, Australia Infosys Full time

    Microsoft Dynamics 365 CRM Technical LeadRole: Microsoft Dynamics 365 Technical Consultant / Lead for Dynamics 365 CRM solutions.Location: Brisbane, AustraliaSalary: AUD 150,742-171,215 (Annual Gross). Note: the salary range is indicative and subject to adjustments based on internal processes.Job Summary: We are seeking a seasoned Microsoft Dynamics 365...

  • Microsoft Dynamics 365 CRM Technical Lead

    2 weeks ago

    Brisbane, Queensland, Australia Infosys Full time

    Microsoft Dynamics 365 CRM Technical LeadRole: Microsoft Dynamics 365 Technical Consultant / Lead for Dynamics 365 CRM solutions.Location: Brisbane, AustraliaSalary: AUD 150,742-171,215 (Annual Gross). Note: the salary range is indicative and subject to adjustments based on internal processes.Job Summary: We are seeking a seasoned Microsoft Dynamics 365...

  • Human Resources Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCoordination Full time $50,000 - $60,000

    Job Title: Human Resources CoordinatorJob Summary:This is an exciting opportunity for a skilled and motivated individual to manage internal CRM systems, ensure document compliance, process training bookings, and prioritize tasks effectively.Key Responsibilities:Crm Management: Ensure internal CRM and systems are up-to-date.Document Compliance: Check document...

  • Sales & Marketing Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Set Up My Offshore Full time

    Job DescriptionThis is a remote position.Job OverviewWe are seeking a highly organised, creative, and detail-orientedSales & Marketing Coordinatorto work with one of our Australian clients who will be responsible to support their marketing, client engagement, and sales administration activities. This role will focus on building brand presence, managing...