Service Manager

2 weeks ago

Canberra, Australia C4 Engineering Full time

**About The Role**:

- NV1
- As the deadline is soon, to be considered for this position please answer every question to the best of your abilities
- This is a newly established role that will support day to day business of service operations and drive a high level of operations knowledge via service assurance whilst leading a small team

**Key Responsibilities**:

- Service Assurance of network and telecommunication services.
- Assure design and delivery of network and telecommunication services, ensuring alignment to Defence architecture.
- Provide technical assurance and reporting over: Asset and License Management, Service Configuration Management, Performance & Capacity Management, Availability Management, Monitoring and Event Management.
- Monitor and report on key services.
- Technical Service Risks and Issues Management.
- Assure service providers and solutions comply with Defence policies.
- Monitor and drive continuous Improvement and Innovation.

**About You**:

- Demonstrated ability to provide a high level of IT judgement to provide expert advice
- Demonstrated in-depth knowledge of the ICT networking & telecommunication function
- Demonstrated experience in managing and or engaging with vendors / supply chain
- Desirable - Ability to complete very complex problem solving in relation to ICT networking, telecommunication and architecture
- Desirable - 5 years’ experience in IT networking, telecommunications or IT Architecture
- Ability to work independently and as a member of a team
- Excellent organisational and communications skills

**If this sounds like you, we'd love to hear from you.**
Working in defence means being part of a team that values collaboration, problem-solving, and purpose-driven work. You'll have the chance to develop your skills, tackle meaningful challenges, and contribute to something that makes a real difference.

**Job Types**: Subcontract, Contract
Contract length: 15 months

**Benefits**:

- Travel reimbursement

Application Question(s):

- Please list your birthdate. (If you are unable to provide a CS number)
- Please list a valid CS Number.
- Please outline your particular rate or salary.
- If you wish to be paid through an ABN please list your ABN
- Are you available to work on a part-time or full time basis?
- In 400 words or less please outline how your experience matches the job description.
- In case the text box above is not enough please use this box as a continuation of the previous question.

Work Location: In person

Application Deadline: 03/08/2025

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