IT Service Manager

2 days ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JJ2199**Title**:

- IT Service Manager - ITSM, ITIL, Agile**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months + 12 Mont**Description**:

- **High Profile Federal Government Department**:

- **Initial 12 month contract with 12 month extensions**:

- **Rewarding hourly rates**

One of Australia's leading Federal Government departments are looking to engage an experienced **IT Service Manager. **You will play an essential role by leading Major Incidents and Change Management events according to ITIL policies. The** **successful experienced **IT Service Manager** will be offered an **initial** **12 month contract with extension options.**

The successful** IT Service Manager** will be responsible for the below:

- Responsible for the prioritisation of problems with business and Department’s Enterprise ICT input.
- Developing and maintaining a set of Service Management practices and principles based on the ITIL.
- Contributing to the proper management of IT systems, including working with all areas of the IT function to ensure appropriate practices are in place and adhered to.
- Assisting with the coordination of adhoc BAU business requests.

The successful **IT Service Manager** will have experience in the following:

- Demonstrated experience with managing services in an ITIL and Agile context
- Experience with Release Management for ICT services and change management.
- Experience to document process and governance artifacts such as workflows and design documentation.
- Demonstrated ability to communicate effectively with technical and non-technical stakeholders.

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