Operations Specialist

1 week ago

Brisbane, Australia Queensland Health Full time

**The role**: To provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.

**You will be responsible for**:

- Providing high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
- Providing effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
- Ensuring end to end service delivery for enterprise systems within Queensland Health.
- Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4).
- Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements (SFIA Code: SYSP 4; TECH 4, HSIN 5).
- SAN Infrastructure (SAN Networks; Dell EMC [VNX and Unity] and HP [3Par/Alletra/Primera]).
- Data Backup Infrastructure/Tools (Commvault; IBM / TSM Spectrum Protect).
- Backup and Recovery Strategies.
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4).
- Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results).
- Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working).

**About eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
- Health insurance

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