Support Coordinator

2 days ago

Noarlunga Downs, Australia SA Government -TAFE SA Full time

**TAFE SA**
**Job reference**: 649821
**Location**: 5010 - REGENCY PARK, 5168 - NOARLUNGA DOWNS
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone
- **ASO3 salary range $67,589 - $72,033 p.a. + super**

**- Full-time, contract role until June 2025**
- **Multiple roles available (Noarlunga/ Regency)**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**

To be successful in this role, you will need to meet these **Key Selection Criteria**:

- Demonstrated experience in providing high-quality, student/customer-centric service in a front-line environment.
- Proven experience in resolving complex customer queries, including recommending solutions and escalating issues based on risk.
- Ability to coordinate and develop staff, promoting continuous improvement in a dynamic, change-focused environment.
- Strong skills in managing fluctuating workloads within a team, meeting deadlines, and achieving business objectives in a high-volume service setting.
- Demonstrated initiative and sound judgment in interpreting regulations, procedures, and instructions.
- Excellent communication skills, both oral and written, with a focus on delivering exceptional customer service to diverse student/customer groups, including individuals with disabilities and from various cultural and linguistic backgrounds.
- Knowledge and understanding of Workplace Health & Safety (WHS) requirements.

**Special Conditions**
- Out of hours work will be required
- Intrastate and interstate travel may be required.
- Incumbent will be required to participate in the department's Performance Development Program.
- The incumbent may be required to attend promotional events such as; IE events, Expos, Career Days, Field Days and School Engagement (internal tours/external events), when required.
- The incumbent may be required to work in different teams as workload demand changes.

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
- **Vanessa Hemsley (Noarlunga)**
Team Leader - Apprentice, Trainee and Schools Team
**Ph**: +61884170522
- **Anita Kesak (Regency)**
Team Leader - Apprentice, Trainee, Schools and Student Hub
**Ph**: +61883484525

**Applications close**: 07/02/2025 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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