Delivery Manager

1 week ago

Brisbane, Australia Halcyon Knights Full time

Ongoing learning opportunities.
- Live a work-live-balance with flexible working hours.
- Be the senior decision maker on the account.

**Location**: Brisbane, CBD

Our client is looking for a Delivery Manager to be the single point of day-to-day contact for their clients, providing delivery oversight, account management and commercial management of their relationships.
- Take full responsibility for one or more client relationships, including definition, managing the margin on each project, invoice process and the target profitability documentation, and expectations management.
- Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully.
- Successfully communicate issues, manage client expectations, and being accountable for building trusted relationships with delivered satisfaction.
- Ensure that realistic project, quality, change control, and risk management processes are maintained, including revenue and cost forecasting.
- Ensure clients gain a high level of confidence in their service capabilities and contribute to the growth of assigned accounts.
- The project manager and team will report to you - you will own the delivery to the client, direction/visions, ensuring project methodology (TEAM) processes are followed, and ensure that all work has a clear business case that the team understands. You are the senior decision maker on the account.
Work to fully understand your client’s business, not just the technical side, with a continued focus on customer and business benefits.
- Support the presales activities involved in acquiring new clients being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal.

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