Service Coordinator

2 weeks ago

North Strathfield, Australia UCC Mocopan Full time

**Who are we?**

UCC is a business with a strong pioneering history in coffee that has been producing coffee since its establishment in 1933. It creates innovative and sustainable brands for Australasia and beyond.

Locally born, our coffee brands are amongst the regions most respected, most iconic, most loved and most consumed. Eight brands make up the portfolio of UCC in Australia and New Zealand, some of these include Espresso Mechanics, Toby’s Estate, Mocopan, Robert Harris, L’affare and Atomic Coffee Roasters.

**The opportunity**:
We are seeking a Service Coordinator who will be responsible for delivering exceptional customer service to our coffee-loving clientele while sharing their knowledge and passion for coffee. Your role will be diverse from responding to customer queries from accounts Australia wide, scheduling appointments with customers, ensuring that technicians have the necessary tools and equipment, and coordinating with other departments to ensure that all customer needs are met.

**Who are we looking for?**

You’ll have an eye for detail and won’t back down when it comes to learning new things You’ll be an excellent communication with strong interpersonal skills. You’ll be comfortable working closely with our team of technicians, as well as communicating with customers to ensure their satisfaction. You’ll be able to provide guidance and support to technicians, while also effectively managing customer expectations. Training is of course provided on all aspects of Espresso Mechanics knowhow.

**What we offer?**

For coffee lovers you’re in for a treat Working for us you have fresh coffee on tap, fresh coffee beans to take home every week, Recharge leave and a health and wellbeing programme too

At UCC, we believe in having fun while we work. Our team is a fun-loving group who enjoys a good laugh and works hard to ensure that our customers are always satisfied. If you are a team player who is passionate about providing top-quality service and thrives in a fast-paced environment, we want to hear from you

This is a full-time, Monday-Friday position based in our North Strathfield offices in Sydney, on Friday’s our team generally works from home.

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