Cafe/store Supervisor

11 hours ago

Newtown, Australia Black Star Pastry Full time

Join us as Store Supervisor for our Newtown store
Many moons ago, Black Star Pastry established its first store on Australia Street. Now, our Newtown Store stands proudly on the King Street X Enmore Road intersection. Still a local favorite of many, our customers are looking to meet our new Store Supervisor - and it could be you

If you love working in a dynamic, fun, and fast-paced environment, you're passionate about delivering first class customer experiences and you want to be on a journey towards superstar outcomes then we think you should read on...

**About the Role**:
As our Front of House Supervisor, you'll play a key role in the leadership team of our Newtown store, ensuring everything runs smoothly and our customers leave with a smile.

Reporting to the Store Manager, you'll lead by example, training and guiding our fantastic team to deliver the exceptional service we're known for.

Day-to-day, your responsibilities will include:

- Lead and supervise daily front-of-house operations.
- Train and mentor food and beverage attendants, offering feedback and guidance.
- Master our menu to provide excellent recommendations to customers.
- Ensure food quality and presentation meet our high standards.
- Serve all food and beverages professionally and courteously.
- Participate in leadership meetings and workshops.

**Perks of Being Part of Our Team**:

- ** A competitive salary**:including base plus super and other discretionary benefits along the way
- ** Celebrate Your Birthday**: Enjoy an extra day off and a complimentary 4-portion cake of your choice.
- ** Wellbeing Matters**: One personal leave day for mental health and wellbeing.
- ** Support When You Need It**: Free, confidential counselling and support through an external provider.

**What We're Looking For**:

- Previous leadership or supervisory experience in hospitality.
- A true passion for customer experience and high-quality products.
- The ability to connect with customers and provide outstanding service.
- Strong multi-tasking skills.
- Exceptional verbal and written communication skills.

**About Black Star Pastry**:
Since opening our first boutique patisserie in Newtown in 2008, Black Star Pastry has become a beloved Sydney institution. We're famous for our Strawberry Watermelon Cake and have expanded to stores in Rosebery, Sydney’s CBD, Chatswood and our original Newtown home.

At Black Star Pastry, we cultivate a fun and inclusive culture, bringing together a team of highly engaged and collaborative individuals who thrive in a hands-on, fast-paced environment. We love our brand, and we love what we do

If you're excited about being part of an innovative and growing business, doing great things in Sydney, we'd love to hear from you.

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