
Call Centre Agent
4 days ago
Love travel?
Great on the phone?
Ready to turn holiday dreams into reality?
Join our fun, energetic team at **Stay Queensland** where every day is about creating unforgettable travel experiences
We’re on the lookout for **vibrant, customer loving legends** to join our **Group Reservations Team** in beautiful Robina.
Whether you’re a seasoned reservations pro or ready to kickstart your career in travel, we’ve got opportunities for both **Senior and Junior roles**
**What You’ll Be Doing (aka Your Day of Holiday Magic)**
- Chatting with guests and helping them book amazing Queensland getaways
- Assisting with booking changes, cancellations and general enquiries
- Working with groups, corporate clients & travel agents to tailor travel packages
- Creating custom quotes that hit the mark
- Cross-selling and **up-selling accommodation, day tours and extras**
**We’d Love to Hear from You If You...**
- Are a confident, friendly communicator especially on the phone
- Have a can-do attitude and love working in a team
- Bring a polished, professional vibe and top-notch customer service
- Learn fast, stay calm under pressure, and thrive in a busy environment
- Have previous experience in travel/reservations (REI Master = a big bonus)
- Have **sales experience** or a knack for **cross-selling** highly desirable
**The Role**
- Full-time positions (weekday and weekend shifts between 8am-7pm)
- Based in our Robina office - no remote work, but plenty of team fun
- A growing company with lots of **opportunity to grow with us**:
- Supportive leadership, ongoing training, and a positive workplace culture
**Please Note: Previous applicants need not reapply.**
If you’re passionate about travel, love talking to people and want to be part of a high-energy, friendly team we want to hear from you
**Job Types**: Full-time, Part-time, Casual
Pay: $26.14 - $34.05 per hour
Expected hours: No more than 38 per week
Work Location: In person
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