Dispute Support Officer

3 days ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Dispute Support Officer to join their team

**Benefits**:

- Ongoing located in Darlinghurst.
- Grade salary package ranging from $75,992 - $83,211 base per annum plus super.
- Genuinely flexible working arrangements.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission.

We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the

Workers Compensation Division. You can read more about the PIC here.

**In this Role you will**:

- Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
- Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
- Proactively managing your caseload to ensure cases are kept on track and on time.
- Participating in our program of continuous improvement and learning.

**About you**:

- A collaborator who thrives in a supportive team environment.
- Experienced in digital case management or customer management systems.
- Passionate about providing first class customer service.
- A background in case management specialising with complaints, disputes or insurance.
- Can think outside the box to solve complex problems.
- Meticulous and process driven.

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries about the role please contact Team Leader, Natalie Rezo on (02) 9289 5869.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Dispute Officer

    1 day ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Officer** **Clerk Grade**:5/6 **Salary Range**: $99,938 - $110,271 + superannuation **Employment Type**:Ongoing, Full-time **Location**:Darlinghurst, Sydney - hybrid position, with a requirement to attend the office six days per fortnight The NSW Personal Injury Commission (Commission) is looking for a **Dispute Officer** to join our team in...

  • Dispute Officer

    1 week ago

    Sydney, Australia Banktech Group Full time

    **EFTEX** is a leading Australian payments processing and acquiring services provider. For more than 20 years we have delivered a range of tailored solutions to POS, ECommerce and ATM payment network clients including terminal driving, transaction processing, acquiring and settlement. An exciting opportunity exists for a capable Disputes Officer with good...

  • Dispute Resolution Officer

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Solutions Dispute Resolution Officer** - Focus on solving CTP complaints. - Ongoing full-time role available in Sydney CBD. - Clerk Grade 5/6, salary ranging from $89,707 - $98,982 base per annum plus employer’s contribution to superannuation and annual leave loading. **The organisation** The IRO is an independent statutory office established under the...

  • Dispute Officer

    3 days ago

    Sydney, Australia Banktech Group Full time

    **EFTEX** is a leading Australian payments processing and acquiring services provider. For more than 20 years we have delivered a range of tailored solutions to POS, ECommerce and ATM payment network clients including terminal driving, transaction processing, acquiring and settlement. An exciting opportunity exists for a capable Disputes Officer with good...

  • Dispute Resolution

    1 week ago

    Sydney, New South Wales, Australia Holding Redlich Full time $120,000 - $250,000 per year

    01st October, 2025 About the team Our Sydney Dispute Resolution & Litigation team deals with a vast range disputes for clients across a variety of industry sectors including government, property, media and technology. These clients include national and international clients, listed companies, SME's, government departments, large property developers,...

  • Dispute Support Officers Nsw State Government

    6 days ago

    Sydney, Australia Alexander Appointments Full time

    $33 - $38 per hour + Super, depending on experience | 35 hours per week - NSW State Government | Hybrid - Sydney CBD + WFH - ASAP Start | Estimated 2month temp assignment, with a potential to extend - **$33 - $38 per hour + Super, depending on experience | 35 hours per week**: - **NSW State Government | Hybrid - Sydney CBD + WFH**: - **ASAP Start |...

  • Disputes Analyst

    1 week ago

    Sydney, Australia Commonwealth Bank Full time

    **We’re**looking for a Disputes Analyst to join our team.** At CommBank, our Disputes function is committed to supporting customers through the end-to-end disputed transaction cycle. We work closely with Contact Centre teams and Group Fraud to resolve customer disputes and ensure fair outcomes. Our team is structured to drive operational excellence,...

  • Dispute Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Tokio Marine Management Australasia Full time

    About Us:Tokio Marine Group is one of the largest global insurance companies with businesses in 38 countries and regions worldwide.Tokio Marine Management Australasia (TMMA) has grown from its beginnings in Australasia over 50 years ago as a niche Japanese commercial insurer into a diversified operation offering a strong mix of commercial and personal lines....

  • Dispute Resolution Officer

    1 week ago

    Sydney, Australia HAYS Full time

    Leverage your RG271 experience within Travel insurance **Your new company** Our client is a leading global insurance group with operations globally. With a strong focus on customer service and innovation, the company is one of the largest non-life insurers in the world. They provide a wide range of insurance products and services for individuals,...

  • Legal & Internal Dispute Resolution Officer

    5 days ago

    Sydney, Australia Munich Re Full time

    **Legal & Internal Dispute Resolution Officer**: Career Level 3 **Location** Sydney, Australia Great Lakes Australia (GLA) is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich Reinsurance Company. GLA is authorised by the Australian Prudential Regulation Authority (APRA) to operate as a general...