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Dispute Support Officer

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Dispute Support Officer to join their team

**Benefits**:

- Ongoing located in Darlinghurst.
- Grade salary package ranging from $75,992 - $83,211 base per annum plus super.
- Genuinely flexible working arrangements.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission.

We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the

Workers Compensation Division. You can read more about the PIC here.

**In this Role you will**:

- Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
- Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
- Proactively managing your caseload to ensure cases are kept on track and on time.
- Participating in our program of continuous improvement and learning.

**About you**:

- A collaborator who thrives in a supportive team environment.
- Experienced in digital case management or customer management systems.
- Passionate about providing first class customer service.
- A background in case management specialising with complaints, disputes or insurance.
- Can think outside the box to solve complex problems.
- Meticulous and process driven.

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries about the role please contact Team Leader, Natalie Rezo on (02) 9289 5869.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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