Dispute Resolution Officer

3 days ago

Sydney, Australia HAYS Full time

Leverage your RG271 experience within Travel insurance

**Your new company**

Our client is a leading global insurance group with operations globally. With a strong focus on customer service and innovation, the company is one of the largest non-life insurers in the world. They provide a wide range of insurance products and services for individuals, businesses, and institutions.

**Your new role**

Working as a Dispute Resolution Specialist you will be;
- The first point of customer resolution whilst also ensuring quality and effectiveness to meet GICOP obligations
- Resolving customer disputes whilst supporting customer insights, quality assurance and continuous improvement to deliver on our customer experience promises.
- Providing critical feedback to the business when issues are identified through complaint analysis
- Working closely with Product, Underwriters, and distribution partners.

**What you'll need to succeed**

To be successful in this role you will need;
- Experience working within insurance complaints management - specifically with exposure to internal dispute resolution schemes (IDR).
- Ability to resolve complaints in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.
- Good judgement and sound problem-solving skills to deal with complex issues requiring investigation

**What you'll get in return**

If you are successful, you will be receiving;
- A salary of between $80k - $85k + Super + Bonus (Depending on experience)
- A role working a minimum of 38hrs a week, working Monday to Friday standard business hours
- WFH flexibility - 3 in the office, 2 days from home.
- The opportunity to work in a dynamic and supportive environment
- Career opportunities within one of Australia’s most reputable insurance providers

**What you need to do now**

2858135

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