
Legal & Internal Dispute Resolution Officer
1 week ago
**Legal & Internal Dispute Resolution Officer**:
Career Level 3
**Location**
Sydney, Australia
Great Lakes Australia (GLA) is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich Reinsurance Company.
GLA is authorised by the Australian Prudential Regulation Authority (APRA) to operate as a general insurer in Australia, and by the Reserve Bank of New Zealand to carry on business as a general insurer in New Zealand.
Your job
- Provide advice and direction to intermediaries and Third Party Administrators (TPAs) regarding the handling of complaints
- Ensure that disputes are handled in accordance with relevant laws, regulations and the General Insurance Code of Practice
- Develop and implement a disputes reporting framework to identify and report on trends and root cause issues
- Develop a system that will enable the capturing and reporting of all disputed (IDR and AFCA matters) and declined claims at both MGA/TPA and GLA level
- Jointly undertake with claims reviews of IDR processes and matters at GLA’s distribution partners, MGAs and TPAs
- Provide legal advice to GLA and related group entities on the sale and distribution of new products, changes to existing products, new business opportunities, outsourcing, APRA and ASIC licensing related matters, conduct of GLA’s direct and MGA insurance operations etc
- Review, prepare and provide legal advice on contracts and agreements to ensure GLA’s interests are protected and commercial outcomes are achieved. This includes maintaining control and a library of all agreements and variation agreements for GLA
**Profile**:
- Degree qualified in law or related discipline with a demonstration of continued professional development in legal and compliance
- Previous experience as a Disputes Resolution Officer with an Insurer
- Previous experience working for an insurer receiving escalated complaints from intermediaries
- Ability to respond in writing to complex cases and deal with sensitive issues
- Preference for experience representing the insurer at the external disputes tribunal
- Familiar with the latest legal and AFCA decisions including excellent knowledge of the General Insurance Code of Practice and Insurance Contracts Act and other relevant legislation
About us
Find out Who we are, What we do, Our Strategy and How we can Support & Reward you
We believe great companies are all about great people, and we are committed to attracting and nurturing the very best talent; experts passionate about their field and curious to explore new horizons.
As a part of the Munich Re Group, one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions, Munich Re Australasia offers financial strength and stability.
As pioneers in 3risk assessment, we drive the digital transformation of the global insurance landscape, expanding products and services as new forms of risk emerge. We are dedicated to being a trusted partner to our clients in all matters of risk. We invest in digitalisation, artificial intelligence, data analytics, insurtechs and automation to develop future-focused solutions that meet client needs today and in the future.
Sarah Robinson
Talent Manager-
At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.
-
Quality Analyst
2 weeks ago
Sydney, Australia AMP Full timeQuality Analyst (Dispute Resolution) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...
-
Internal Dispute Resolution Specialist
2 weeks ago
Sydney, Australia TAL Full timeCompany Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Dispute Resolution
7 days ago
Sydney, New South Wales, Australia Holding Redlich Full time $120,000 - $250,000 per year01st October, 2025 About the team Our Sydney Dispute Resolution & Litigation team deals with a vast range disputes for clients across a variety of industry sectors including government, property, media and technology. These clients include national and international clients, listed companies, SME's, government departments, large property developers,...
-
Internal Dispute Resolution Officer
2 weeks ago
Sydney, Australia Allianz Australia Full timeAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give...
-
Dispute Resolution Officer
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Dispute Resolution Officer** **Clerk Grade**:5/6 **Salary Range**:$97,027 - $107,059 + superannuation **Employment Type**:Full-time, Temporary (until November 2025, with the possibility of extension) **Location**:Sydney CBD** **An e**xciting customer role**waiting for**you** We are looking for caring, goal-oriented individual who is passionate about...
-
Case Manager Internal Dispute Resolution
7 days ago
Sydney, Australia Bendigo and Adelaide Bank Full timeCase Manager Internal Dispute Resolution **Closing date**:Tuesday 4th February** **Position Description: PD - Case Manager Internal Dispute Resolution (Oct 2024) (5).docx** **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As our **Case Manager Internal Dispute Resolution**you will report to the **Team Manager Internal...
-
Complaints & Dispute Resolution Officer
2 weeks ago
Sydney, Australia Munich Re Full time**Complaints & Dispute Resolution Officer**: Career Level 3 **Location** Sydney, Australia Reporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary...
-
Dispute Resolution Manager
3 weeks ago
Sydney, New South Wales, Australia Shift Full timeOverviewWho is Shift?At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...
-
Dispute Resolution Manager
4 weeks ago
Sydney, New South Wales, Australia Shift Full timeOverviewWho is Shift?At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...
-
Associate, Dispute Resolution
6 days ago
Sydney Central Business District, Australia HAYS Full timeAssociate role in Dispute Resolution and Litigation for a large commercial law firm in Sydney **Your new company** Large national commercial law firm with offices across Australia. They provide a full range of legal services to many large public and private companies in Australia and across all levels of government. Their Dispute Resolution and Litigation...