Customer Service Representative

6 days ago

Regency Park, Australia ALLIED EXPRESS Full time

Allied Express requires an experienced Customer Service officer for our busy call centre based at Regency Park.

**This is a full-time position, working Monday to Friday.**

You will have existing experience in customer service, preferably within the transport/logistics sector. We require someone who can complement our existing call centre team and who can bring to the table a genuine passion for client satisfaction and customer service. You will also need to be flexible and adaptable.

**Key Responsibilities**:

- Receive incoming calls, entering job bookings into our despatch system.
- Perform customer service functions and investigations as required.
- Update customers regularly.
- Liaise with other branches reinvestigations.
- General office duties and support.

**Skills and Attributes**:

- Good communication skills.
- Sound office administrative skills.
- Attention to detail, accuracy and ability to prioritise your workload.
- Transport experience is preferable;
- Intermediate knowledge of Excel and Word;
- Excellent typing skills;
- Strategic thinking, with the ability to investigate, follow up and resolve issues;
- Ability to work as part of a team.
- Excellent telephone manner.

We believe in looking after the people who power our business. That’s why we give Perkbox to everyone who joins the team. It’s part of our commitment to go beyond a pay cheque when it comes to supporting our employees.

Schedule:

- Monday to Friday

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