
Incident Specialist
2 weeks ago
**Overview**
- This role will report to the Team Leader - Incident Management to perform Incident Management activity across Services & Transformation.
- As an Incident Analyst you will be responsible for ensuring that the organisation conducts an efficient, timely and transparent incident process, which results in strong and robust preventative actions being implemented.
- The principal function of this role will be to manage the end-to-end incident management process ensuring incidents are closed quickly and efficiently, with mínimal impact to the day-to-day operations of the business. Key to the success of the role will be your ability to build strong relationships with key stakeholder across Services & Transformation and the broader R&SS business.
- In addition to actioning and incident closure the expectation there will be a requirement to provide the business with a better understanding of failures within the control framework and gaps with current preventative actions which lead to repeat occurrences of incident, together with suggestions regarding process improvements.**Key Accountabilities and main responsibilities**
- Strategic Focus
- Plan and align with R&SS Risk & Compliance team to drive forward governance around incident management
- Align with other teams within the Services & Transformation teams to champion a ‘Risk as a mindset’ approach
- Operational Management
- End to end management of incident to closure
- Establish positive working relationships with key stakeholders in the business and helping to design strategies to enhance decision making, promote a positive culture and drive the effective management of risks within the business
- Providing clear, concise and prompt collation of information required for the various incident management forums, both those held internally and those external with clients
- Assist in the development of protocol and training documentation to support incident management across Link Group
- Identification of true root cause relating to incidents
- Work to drive improvements to our Group Risk and Compliance system as to how we capture and understand incident data
- Ability to perform analysis to a sub process level to help understand and quantify incident drivers
- Document and record action outcomes and facilitate management of these to completion
- Facilitate feedback sessions with operation teams to support process improvements to improve incident numbers, reoccurrences and ongoing continuous improvement
- Conduct root cause analysis and insights from information and data and generate independent conclusions
- Make recommendations and assist with building remediation plans
- Production of presentations, as and when, required
- Actively tracking all outstanding incidents
- People Leadership
- Support staff to ensure they are meeting all required incident activity across the business
- Communicate effectively so staff are all clearly working towards same objectives and aligned to the needs of the business, with the ability to adapt and shift as needed
- Governance & Risk
- Ensure adherence to legal and regulatory requirements
- Support Link Group assurance programs that deliver effective risk & audit management and compliance practices
- Monitor and report on compliance with regulatory requirements to Line One &Two where required
**Experience & Personal Attributes**
- A proven ability to coordinate and manage competing activities, at one time with the ability to prioritise accordingly.
- Personal commitment to, and visible role modelling of, the organisation's behaviours and values.
- A Risk mindset, with extensive knowledge of Superannuation legislation and regulations.
- Proven experience in consistently delivering customer service within defined standards of service
- Relationship Management and the ability to present results and outcomes to Clients and internal stakeholders.
- Understanding of Risk Management principles
- Ability to understand and interpret Fund Business Rules
- Attention to detail with strong analytical and planning skills
- Strong capability to negotiate and build effective relationships
- Exceptional organisational skills and the ability manage multiple conflicting deadlines efficiently
- Strong computer skills in all our core systems including aaspire, document search and ETS
- A sound understanding of the legislative requirements of Superannuation, Pension and Insurance rules
- Excellent verbal and written communication skills
- 3+ years experiences within an operations team
- Desirable
- Formal qualification in business management or related discipline is desired
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core busin
-
Incident Specialist
2 weeks ago
Melbourne, Australia Worldline Full time**Job Description**: - Incident Specialist (Major Incidents) **This**is ANZ**Worldline Payment Solutions** - ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group. - We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to...
-
Incident Response Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeCyber Full time $100,000 - $150,000Incident Response SpecialistWe're looking for a skilled professional to join our team as an Incident Response Specialist.About the RoleConduct thorough investigations and response efforts to minimize the impact of cyber incidents.Develop comprehensive intelligence assessments and briefs for technical stakeholders.Design and implement internal tools and...
-
Incident Response Specialist
1 week ago
Melbourne, Australia AGL Energy Full timeAs the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...
-
Incident Operations Specialist
2 weeks ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...
-
Incident Manager
7 days ago
Melbourne, Australia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Melbourne, Australia Vanguard Group Full timeMajor Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...
-
Member and Incident Resolutions Specialist
5 days ago
Melbourne, Australia Aware Super Full timeAt Aware Super, we believe that we have the power to shape Australia’s future. That’s why we are passionate about the topics that matter like climate change, affordable housing and renewable energy. We care deeply about providing all Australians with a comfortable and fulfilling retirement that they can look forward to, by delivering the best possible...
-
Melbourne, Australia Vanguard Group Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Melbourne, Australia Vanguard Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Incident Management Specialist
21 hours ago
Melbourne, Victoria, Australia beBeeOperations Full timeIncident Operations Lead/Business Analyst PositionWe are seeking a skilled Incident Operations Lead to oversee the management of incidents and issues in a fast-paced superannuation environment.The ideal candidate will have experience in project management, business analysis, and coordination, with a strong background in incident or issue management in the...