Member and Incident Resolutions Specialist
5 days ago
At Aware Super, we believe that we have the power to shape Australia’s future. That’s why we are passionate about the topics that matter like climate change, affordable housing and renewable energy. We care deeply about providing all Australians with a comfortable and fulfilling retirement that they can look forward to, by delivering the best possible returns for our members and being a true force for good in our community.
About this opportunity
As a Member & Incident Resolutions Specialist at Aware Super, you will resolve incidents, manage escalated issues and where required breaches on behalf of the Member Solutions Team, and progressing each item from investigation to remediation and ultimately to a close. The focus of the role is investigating instances of suspected fraud and resolving first point resolution service complaints.
How do you exceed our expectations?
To be successful in this role, you will have 2+ years’ experience working in superannuation in an operational or customer service capacity. You will be able to demonstrate experience in resolving incidents in a Financial Services environment, as well as resolving any service complaints.
**Additionally, you will have**:
Relevant tertiary qualification (e.g. Finance, Commerce, Business etc) or equivalent working experience;
RG146 compliant in superannuation preferred;
Strong understanding and knowledge of the superannuation and retirement rules and regulations that underpin the products and services supported in super and retirement and specialist administration.
Employee experience
We’re passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.
-
Incident Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeIncident Full time $80,000 - $145,000Key Roles and Responsibilities:Job DescriptionAs an experienced Incident & Remediation Analyst, you will be responsible for managing a portfolio of incidents across member operations, ensuring timely remediation. You will maintain accurate records of incidents and remediation actions, including third-party breaches. Additionally, you will create and maintain...
-
Incident Specialist
2 weeks ago
Melbourne, Australia Worldline Full time**Job Description**: - Incident Specialist (Major Incidents) **This**is ANZ**Worldline Payment Solutions** - ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group. - We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to...
-
Melbourne, Australia Vanguard Group Full timeMajor Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...
-
Incident Manager
7 days ago
Melbourne, Australia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Incident Operations Specialist
2 weeks ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...
-
Melbourne, Australia Vanguard Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Melbourne, Australia Vanguard Group Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Incident Management Specialist
14 hours ago
Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000About This RoleWe are seeking a seasoned Incident Operations Lead/Business Analyst to oversee the management of incident and issue processes, ensuring timely identification, recording, and resolution. The successful candidate will coordinate with stakeholders across various business units.Key Responsibilities:Lead daily incident response activities,...
-
Incident Management Specialist
18 hours ago
Melbourne, Victoria, Australia beBeeOperations Full timeIncident Operations Lead/Business Analyst PositionWe are seeking a skilled Incident Operations Lead to oversee the management of incidents and issues in a fast-paced superannuation environment.The ideal candidate will have experience in project management, business analysis, and coordination, with a strong background in incident or issue management in the...
-
Member Resolutions Officer Insurance
1 day ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...
