Member and Incident Resolutions Specialist

1 day ago

Melbourne, Australia Aware Super Full time

At Aware Super, we believe that we have the power to shape Australia’s future. That’s why we are passionate about the topics that matter like climate change, affordable housing and renewable energy. We care deeply about providing all Australians with a comfortable and fulfilling retirement that they can look forward to, by delivering the best possible returns for our members and being a true force for good in our community.

About this opportunity
As a Member & Incident Resolutions Specialist at Aware Super, you will resolve incidents, manage escalated issues and where required breaches on behalf of the Member Solutions Team, and progressing each item from investigation to remediation and ultimately to a close. The focus of the role is investigating instances of suspected fraud and resolving first point resolution service complaints.

How do you exceed our expectations?
To be successful in this role, you will have 2+ years’ experience working in superannuation in an operational or customer service capacity. You will be able to demonstrate experience in resolving incidents in a Financial Services environment, as well as resolving any service complaints.

**Additionally, you will have**:
Relevant tertiary qualification (e.g. Finance, Commerce, Business etc) or equivalent working experience;
RG146 compliant in superannuation preferred;
Strong understanding and knowledge of the superannuation and retirement rules and regulations that underpin the products and services supported in super and retirement and specialist administration.

Employee experience
We’re passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

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