Residential Services Manager

1 week ago

Melbourne, Australia Pivot Facilities Management Full time

**About Us**:
Pivot Facilities Management is a leading property management company specialising in luxury residential developments. We pride ourselves on delivering exceptional service standards and creating outstanding living experiences for residents in premium residential communities. Our commitment to excellence and customer-focussed approach has established us as a trusted partner in residential property management across Australia.

**The Role**:
We are seeking an exceptional Residential Services Manager to serve as the cornerstone of resident experience at a prestigious apartment complex. This client-facing role requires a service-oriented professional who will act as the dedicated point of contact for all residents, delivering personalised, hospitality-focused assistance that exceeds expectations.

**Key responsibilities include**:

- Serving as the primary point of contact for all resident inquiries, requests, and concerns
- Delivering exceptional customer service through prompt, friendly, and professional responses
- Coordinating resident move-ins and move-outs with white-glove service standards
- Managing resident communications via BMS software and maintaining detailed resident profiles
- Facilitating community amenity bookings and coordinating resident events
- Providing concierge-level services including local recommendations and lifestyle support
- Acting as residents' advocate when coordinating maintenance services
- Conducting comprehensive building orientations for new residents
- Maintaining confidentiality and discretion in all resident matters

**What we are looking for**:
We seek a hospitality-focussed professional who excels in relationship building and customer service within luxury residential environments.

**Essential requirements**:

- Proven experience in customer service, hospitality, or residential services management
- Exceptional communication and interpersonal skills with a genuine service orientation
- Strong organisational skills with attention to detail and ability to multitask
- Experience with property management systems (BMS software preferred)
- Demonstrated ability to build and maintain professional relationships
- Conflict resolution skills and ability to handle sensitive situations with tact
- Professional presentation and welcoming demeanour suitable for luxury residential environment
- Ability to work independently whilst maintaining high service standards

**Remuneration**:
Competitive salary package ranging from $70,000 - $80,000 per annum plus superannuation, commensurate with experience and qualifications. This full-time permanent position offers excellent career development opportunities within a growing organisation, along with comprehensive benefits and a supportive work environment.

Pay: $70,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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