Information Technology Officer

**Award Classification**: Level 2 - 3

**Employment Conditions**:

- Queensland Local Government Industry (Stream A) Award - _
- State 2017_

**Department / Branch**: Corporate & Financial Services / Financial Services

**Principal Location**: Shire Office, Hughenden

**Reports to**: Technology Systems Coordinator (or as directed)

**Direct Reports**:0

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department
**Position Objective**

The Information Technology Officer is responsible for general technical support in relation to ICT
systems and hardware across Council and will perform troubleshooting and maintenance activities
to ensure that user needs are being met within the organisation.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are
essential.

**Financial Control**

**Corporate Planning &**
**Performance**

**Audit & Business**
**Improvement**

**Accounts Payable /**
**Receivable**

**Revenue**

**Procurement / Stores**

**Corporate & Financial Services**

**Business Services**

**Customer Service**

**Compliance Administration**

**Records Management**

**Website Maintenance**

**Internal Systems Support**

**Administration**

**Systems Support**

**Information Technology**

**Communication systems**

**and support**

**Cyber Security**

**Onsite network**
**management**

**Technical Support**

**Governance**

**Corporate Planning &**
**Performance**

**Complaints & Disclosures**

**Risk Management**

**Training Compliance &**
**Analysis**

**Governance Support**

**Key Responsibilities**

**_Information Technology _**
- Assist in the management, support and maintenance of ICT systems and infrastructure, providing

system administration, technical support and advice to end users within Council
- Monitor the performance of Council’s public WiFi network and promptly report any issues
- Monitor Council’s CCTV camera network to ensure that all cameras are operational and that

recordings are displaying correct date and time stamps
- Making sure computer hardware that is connected to the network is patched to the latest update

including end point protection
- Install replacement hardware (desktops/laptops, printers, monitors etc.) as directed and prepare

the obsolete equipment for recycling as per current procedure
- Replace mobile devices, setting up and transferring appropriate data to new devices as directed
- Basic troubleshooting, technical support and advice relating to IT devices

**_General_**
- Consistently complete allocated tasks to a high standard and within agreed timeframes
- Undertake other tasks up to and including your competency and level
- Actively promote the values of the organisation to staff
- Actively participate in identifying, recommending, developing and implementing measures through

which allocated tasks and responsibilities may be carried out more effectively and efficiently

**_Administration _**
- Ensure general administration and records management requirements are being met
- Provide courteous and professional customer service to internal and external customers and

conduct all transactions in an ethical and efficient manner
- Contribute positively to a supportive team-based work environment and participate in team

meetings and training sessions as required
- Ensure that requests are acted on and reported upon in accordance with Council Policy
- Keep the Technology Systems Coordinator appropriately and adequately informed on the current

state of activities relevant to your role and to highlight in advance any points likely to influence
Council operations or relations with ratepayers and/or the public
- Maintain a personal time management system to ensure deadlines are met; to ensure that other

staff of the Council are given due notice and time to comply with deadlines so that their own
personal planning is not inconvenienced
**_Organisational Continuous Improvement & Quality Management _**
- Willingness and ability to adapt to challenge and opportunities:

- changing workforce capabilities through multiskilling, succession planning, knowledge
- management- changing technologies and operational procedures by expanding your knowledge of future

trends and required competencies
- Willingness and ability to set the example and live the values
- Willingness and ability to advocate a positive and constructive organisational culture
- Willingness to accept responsibility for your own actions and decisions, and to be held accountable

for such
- Willingness and ability to integrate the competing demands of work, home, community and self

**_Corporate Responsibi