Home Care Packages Coordinator

Coordinate impactful HCP services, empowering seniors to thrive at home
- Enjoy flexible working arrangements & monthly RDOs in a supportive team.
- Join a passionate national care provider dedicated to positive change.

Are you a compassionate and highly organised individual passionate about aged care and making a real difference? Join our vibrant team and empower seniors to live fulfilling lives at home

**About the Role**
Kanda is seeking an enthusiastic **Home Care Packages (HCP) Coordinator** to join our Veterans', Aged Care, and Community Nursing Services team. This full-time role is crucial for planning and delivering direct care services for HCP recipients, ensuring high levels of safety, compliance with Aged Care Quality Standards, and continuous improvement. You'll work closely with the Senior Clinical Nurse to manage scheduling and recruitment needs, continuously grow our HCP client base, and provide high-quality, person-centred customer service.

**Key Responsibilities**
- **Client Plan Management**: Guide participants in implementing their NDIS (HCP equivalent) plans, helping them understand options, and optimising capacity and funding.
- **Service Coordination**: Coordinate the implementation of supports, supporting participants to collect evidence for changing needs and funding requests.
- **Customer Engagement**: Develop strong relationships with clients and families, ensuring their needs are met with urgency and quality outcomes. Manage all client onboarding and exit tasks.
- **Compliance & Quality**: Ensure all client files, assessments, and service agreements are fully compliant and accurately maintained in line with Aged Care Quality Standards.
- **Workforce Support**: Work with the Senior Clinical Nurse to manage incidents, client feedback, and service delivery for assigned employees, supporting regional workforce strategies.
- **Administration & Reporting**: Utilise systems to record interactions accurately, undertake administrative tasks, update client files/assessments, and conduct client-specific reporting.

**About You**
- Relevant Health or Community Care qualification; or commensurate experience in a similar role.
- Proven experience in a similar role within the community, aged, or disability care environment.
- Strong communication skills that demonstrate a commitment to care and empathy for clients and staff.
- Outstanding organisational and time management skills.
- Exceptional attention to detail.
- Ability to respond to client needs with a sense of urgency and provide quality outcomes.
- A proactive approach to continuously grow the client base.
- **Hold or willing to obtain a NDIS Worker Screening Clearance and an unrestricted Driver’s License.**

**About Us**
At Kanda, we’re more than a care provider - we’re a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans’ care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

**What We Offer**
- A supportive, close-knit team that values your contributions.
- Professional growth through ongoing training, support, and development opportunities.
- The chance to make a genuine impact, helping individuals achieve real, positive change.
- Flexible working arrangements and monthly RDOs for a healthy work-life balance.
- A critical role in ensuring high levels of safety and compliance within aged care services.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome - they are essential to our success._