Customer Support Manager

1 week ago

Manly Vale, Australia Skuvantage Full time

**About the business**

SKUvantage is a successful and fast-growing tech business, helping many of Australia's biggest brands and retailers manage and distribute high quality digital product content. We are the leader in what we do.

SKUvantage was recently acquired by Salsify Inc, a large US tech company that is the global leader in this space. SKUvantage continues to cement its place as the ANZ leader in online product content solutions.

Reporting to our Head of Service Delivery, we are looking for an experienced Customer Support manager with a passion for helping clients, building an effective team, and finding new ways to surpass our commitments to our customers.

Our support team is key to ensuring customers achieve success using our products and services. We are their voice as we strive to continually improve our product, support, and role as trusted advisors within the e-commerce industry.

By motivating and mentoring a customer-centric team, you will ensure we deliver on our promise of outstanding and responsive support.

**How you'll make an impact**:

- Timely, high quality support to our clients
- Day-to-day management of our customer support function, including building out our remote team to deliver best-in-class customer support
- A preparedness to ‘roll up the sleeves’ and get things done
- Continuous process improvement to ensure we maintain quality support for our clients as we grow
- Analyse team performance and efficiency; identify knowledge gaps and coaching opportunities
- Develop strong relationships with colleagues; represent and advocate for Support and your team
- Provide insights and work with our Sales, Customer Success and Platform Operations teams to improve processes, the platform, and customer experience - this is a highly-collaborative role and an advocate for our clients internally

**You'll enjoy this role if you have**:

- 5+ years of experience in a similar role or demonstrated skills that would translate well
- Proven track record of building and fostering a strong team culture
- A drive to improve processes and quality of output
- Strong interpersonal and teamwork skills - you can work with individuals at all levels
- The ability to distinguish between the urgent and the meaningful, prioritise accordingly, and communicate your decisions effectively

**What we can offer you**
- An exciting and growing tech company with some of Australia’s largest retailers and brands as clients
- An excellent culture where staff are valued and heard
- A highly capable, skilled and motivated team that has a focus on supporting each other and working together
- Celebration of achievements, support for personal development and encouragement of idea sharing
- Close to public transport and shops, with plenty of nearby parking.

**Salary**: $100,000.00 - $110,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manly Vale, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Customer Service Manager

    1 week ago

    Manly Vale, Australia FAST GROUP PTY LTD Full time

    **FAST FACILITIES SERVICES. LTD PTY**is a leading provider of professional cleaning and facility services across Australia. We pride ourselves on delivering exceptional service to our clients while maintaining the highest standards of compliance and operational excellence. As we continue to grow, we're seeking a detail-oriented Customer Service Manager to...

  • Customer Service Manager

    1 week ago

    Manly, Australia M GALLERY Full time

    **Company Description** Why work with Manly Pacific and Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore...

  • Behaviour Support Practitioner

    2 weeks ago

    Manly, Australia The Centre for Positive Behaviour Support Full time

    **Introduction**: The Centre for Positive Behaviour Support (CPBS) is a leading national organisation dedicated to making behaviour support services accessible to all. We champion a person-centered approach, specialising in thorough assessments and customised support plans that truly meet individual needs. As the foremost advocate of Constructional...

  • Disability Support Worker

    7 days ago

    Manly Vale, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Office Manager

    2 weeks ago

    Elizabeth Vale, Australia YH Support Full time

    **About YH Support** YH Support is a registered NDIS service provider based in Adelaide, dedicated to delivering high-quality disability support services. As we expand our operations interstate, we are seeking an experienced and dynamic Office Manager to oversee daily office operations, ensuring efficiency, compliance, and high service standards across...

  • Disability Support Worker

    2 weeks ago

    Manly Vale, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Workshop and Field Support Officer

    6 days ago

    Manly Vale, Australia NSW Government -Water Full time

    **Do you want your work to make a difference for NSW?** **Together, we create thriving environments, communities and economies.** - Exciting opportunity the join the Operations Team in the Manly Hydraulics Laboratory - Manly Vale office location - Ongoing Permanent role (35 hours per week) with a salary starting from $74,117 +super Our Water Infrastructure...

  • Customer Service and Support Officer

    1 week ago

    Manly, Australia Royal Far West Full time

    **Posted**: 30/06/2025 **Closing Date**: 31/07/2025 **Job Type**: Casual **Location**: Manly **Job Category**: Administration and Office This position can be offered casually or on a part time basis. Shifts are offered Monday, Tuesday, Wednesday, Thursday, Friday and Sunday, working at our head office in Manly 08.30am-1630 or at accommodation facility...

  • Male Disability Support Worker

    5 days ago

    Elizabeth Vale, Australia YH Support Full time

    **Location**Elizabeth SA and surrounding suburbs We are seeking individuals who: - Follow the “Do with, not for” approach to empower young people and build their capacity - Have a strong understanding of social and generalised anxiety - Share common interests like gaming, DnD, and animals - Are skilled in report writing, incident reporting, and...

  • Customer Engagement Officer

    1 day ago

    Manly, Australia Woodforde Group Full time

    Train across multiple product lines - Career Development - Work from home 4 days per week **Your Company** You will be working closely with the Customer Engagement Manager who is a down to earth leader and extremely approachable. This organisation offers working from home flexibility Monday - Thursday and they work together as a collective group in the...