(Urgent Search) Customer Success Manager

2 days ago


Manly, Australia Sigma Resourcing Pty Ltd Full time

Are you a confident and capable Customer Success Manager who thrives on building strong partnerships and driving real business outcomes? Are you ready to work with some of Australia’s top FMCG, liquor, and ecommerce brands?

We’re looking for an experienced Customer Success Manager who can own a portfolio of enterprise clients, drive adoption, and ensure our customers get the most out of their platform investment.

INCLUDED IN WHAT YOU'LL DO:

- Own the post-sales lifecycle for your customer portfolio, ensuring strong adoption, retention, and customer satisfaction.
- Partner with digital, ecommerce, and brand teams to implement digital shelf programs and drive transformation
- Run strategic business reviews with senior stakeholders to demonstrate value, progress, and opportunities
- Guide clients through change management processes and position yourself as a trusted advisor
- Capture feedback, surface enhancement requests, and collaborate with product, sales, and customer success teams
- Support team knowledge-sharing and mentor younger team members when needed

INCLUDED IN WHAT YOU HAVE:

- 3+ years’ experience in a CSM, Technical Account Manager, or similar post-sales role in a SaaS environment
- A track record of managing enterprise clients and navigating complex stakeholder environments
- Experience in (or working closely with) the FMCG, liquor, media, or brand/ecommerce side of business
- Strong communication and negotiation skills
- Ability to manage expectations, deliver on commitments, and adapt to change
- Experience with media platforms is a plus
- Team player who’s happy to collaborate with peers in Customer Success, Sales, and Tech

If you're looking for your next step in Customer Success and want to work with tech and major brands, we’d love to hear from you. APPLY NOW

#J-18808-Ljbffr



  • Manly West, Queensland, Australia PPD Search Full time

    Join to apply for the Customer Service Representative role at PPD Search. This range is provided by PPD Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$75,000.00/yr - A$80,000.00/yr What you will lead and growIn this role you will be the first point of contact for...


  • Manly West, Queensland, Australia PPD Search Full time

    Join to apply for the Customer Service Representative role at PPD Search.This range is provided by PPD Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$75,000.00/yr - A$80,000.00/yrWhat you will lead and growIn this role you will be the first point of contact for hospitals, clinics...


  • Manly West, Queensland, Australia Sigma Resourcing Pty Ltd Full time

    Are you a confident and capable Customer Success Manager who thrives on building strong partnerships and driving real business outcomes? Are you ready to work with some of Australia's top FMCG, liquor, and ecommerce brands?We're looking for an experienced Customer Success Manager who can own a portfolio of enterprise clients, drive adoption, and ensure our...


  • Manly Vale, Australia PPD Search Full time $90,000 - $120,000 per year

    THE COMPANY YOU WOULD BE JOININGThis growing medical device company specialising in one particular area can offer their employees a challenging, yet supportive environment.You will be part of a small, but very professional and successful national team who are all high achievers.A global brand and top-quality products.WHAT YOU WILL LEAD AND GROWIn this role...


  • Manly, Australia Assembly Label Full time

    We are currently searching for an Assistant Business Manager (Assistant Store Manager) to join the team at our Manly Store. This role is permanent and part-time. At Assembly Label, we're building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the people we work...


  • Manly, Australia Assembly Label Full time

    We are currently searching for an Assistant Business Manager (Assistant Store Manager) to join the team at our Manly Store. This role is permanent and part-time. At Assembly Label, we're building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the people we work...


  • Manly West, Queensland, Australia Kappa Executive Search Full time

    The CompanyJoin a collaborative design studio based in Manly, Sydney's Northern Beaches. This team of architects and designers is passionate about creating high-quality, sustainable residential projects. With a supportive culture and a focus on professional growth, they offer the chance to work on meaningful projects while enjoying a great lifestyle...


  • Manly Vale, Australia Online Projects - Digital Agency Full time $80,000 - $120,000 per year

    Company DescriptionOnline Projects is a marketing agency located on the Northern Beaches of Sydney. We focus on simplifying digital processes, offering transparent solutions, and helping businesses improve their online presence in measurable ways. We prioritise proactive communication, problem-solving, and building long-term partnerships with our clients....


  • Manly West, Queensland, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

    Customer Success Specialist OpportunityWe are seeking a skilled and experienced Customer Success Specialist to join our organization. This key role is responsible for building strong partnerships with top brands and driving business growth through strategic customer relationships.Key Responsibilities:Develop and execute customized customer success plans to...


  • Manly West, Queensland, Australia Online Projects - Digital Agency Full time

    OverviewOnline Projects is a marketing agency located on the Northern Beaches of Sydney. We focus on simplifying digital processes, offering transparent solutions, and helping businesses improve their online presence in measurable ways. We prioritise proactive communication, problem-solving, and building long-term partnerships with our clients. Our team...