Ict Customer Support Officer

**About SNOOP**

We are a cloud-based service helping people have the best possible experience when buying a car. We do this with a combination of web apps, APIs, reporting and analytics services for our customers - premium automotive brands, their related finance companies and retail networks.

Specialising in rich data for prestige cars at the top end of the automotive industry, we have proven to be a highly valued service to our customers and we are growing fast as a result.

We believe in connectedness - not just between people, but also in how we go about helping our customers succeed. By bringing businesses, services and data together, we are creating a seamless experience that far outweighs the sum of its parts. The same is true for our people: the best solutions are found by empowered teams who tackle challenges together.

Our future is bright, and we need the help from the best and brightest to help us scale with the current strong demand for our services

**The Role**

Typical tasks of the role include responding to customer requests about SNOOP’s software, such as incident response, handling bug reports, fielding user requests for help, adapting the software according to users’ needs, recommending more efficient use of the software, and maintaining SNOOP’s web services by managing data and configurations.

We are looking for a new team permanent full-time team member to:

- Co-ordinate and perform the administration of our new, updated and existing web services.
- Producing digital communication to help customers maximise software benefits and enable them to troubleshoot problems on their own.
- Advance both above functions by working closely with our team to introduce improved processes (helping to document what we do).
- Work with the team to co-ordinate operational activities based on Customer needs.

We have big long-term ambitions for our business and services, and your role is part of our improvements to build for velocity and scale.

In your journey with SNOOP, you will gain exposure to a range of technologies and different customer groups.

**Benefits**

In SNOOP we ask a lot of our team, which is why we give so much in return. In addition to a competitive salary package, we also have additional perks:
Dress: Wear anything you like to the office - and be as comfortable at work as you are in your own home (with guests of course :) ).

Flexibility: Once settled in, we keep core hours during the day to cater for both early birds and night owls as much as possible.

Location: Our office is in a central location, a short walk from Sydney Harbour and Hyde Park. We often go for lunch runs/walks in the Botanic Gardens nearby.

Wellness: We have an in-house gym with a shower for the more ambitious

**Requirements**:
Not everyone can be a team member in SNOOP. To be seriously considered for this role, you need to meet the following:
Minimum five years’ full-time work experience in at least two* of the following areas:

- Customer Support
- Customer facing roles
- Web Administration
- Digital Communication

(*and have an interest in growing your skills in these areas).

Minimum Bachelor’s degree qualification relevant to the above

Ability to demonstrate the following:

- Willingness to learn and grow
- Ability work both as part of a team and autonomously
- Articulate - both written and verbal proficiency in English
- Being people
- and customer-focused
- Problem-solving skills
- Ability to capture and be particular with details
- Consistency and process focus
- Ability to own an operational area and projects end-to-end
- Ability to work with ticket systems and productivity tools like MS Word and Excel (We're interested to hear about other software you’ve used)
- General proficiency and interest in technology

Pay: $75,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person