Customer Service Coordinator

2 weeks ago

Launceston, Australia Access Hardware Full time

**Introduction**:
Jacksons Security was established in 1883 and is one of the most trusted security solutions businesses in Australia. In 2015, Jacksons joined the Access Hardware Group of Companies, which is one of the largest suppliers to the Australian construction industry. Over almost 50 years, Access Hardware have built our reputation on the skills, experience, and abilities of our 250+ valued employees. As a family-owned and operated business, we value the contribution and well-being of all our staff.
**Description**:
We currently have an opportunity for a full-time Customer Service Coordinator based out of our Launceston office.
**What we are looking for**:
An inquisitive problem solver
Customer Service experience would be advantageous
Someone who is comfortable with technology including Excel
Highly organised individual with an eye for detail and good time management
Someone who works well within a team
A genuine desire to learn
**Some of your day to day duties will include**:
Capture all inbound activity for Jackson’s Security, including sales enquiries, accounts and workshop enquiries
Support Branch Team Leaders to coordinate on-road jobs
Ensure accurate and timely quoting and invoicing
Maintain customer databases
Build relationships with internal and external customers
Ad hoc admin duties as required
**What we are offering**:
Fantastic growth and development opportunities within a National Business
Pathway into the Operations, ERP, and Procurement side of the business
EAP services to employees and their immediate family members
**Skills and Experiences**:
Aboriginal and Torres Strait Islander peoples are encouraged to apply

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