Customer Service Officer

3 days ago

Launceston, Australia AMA Group Ltd Full time

Join the Micra Breadalbane Team – Customer Service Officer

At Micra Breadalbane, we pride ourselves on delivering high-quality automotive repairs—from minor touch-ups to major structural work. As an OEM-certified repairer for brands including Tesla, BMW, Jaguar, Land Rover, Subaru, and Volkswagen, we consistently meet the highest standards in precision and workmanship.

Our expert team of 25 specialists operates in a modern workshop equipped with cutting‑edge tools, including:

- 4 Car‑O‑Liner benches with state‑of‑the‑art computerised measuring systems
- Car‑O‑Liner spot welders and MIG welders
- 3 spray booths and multiple preparation bays featuring advanced infrared technology

We offer a safe, friendly, and supportive environment, along with ongoing training, excellent on‑site facilities (including a lunchroom with a scenic view), and ample parking.

The Role: Customer Service Officer

We’re looking for a Customer Service Officer to join our dedicated team. This is a fantastic opportunity for someone who enjoys delivering exceptional customer experiences and working in a collaborative, fast‑paced environment.

Key Responsibilities:

- Ensure a welcoming and customer‑friendly environment
- Greet customers upon arrival
- Keep customers updated throughout the repair process, including estimated completion times
- Follow up to ensure customer satisfaction with our service
- Manage communication via phone and email
- Assist with inventory management (parts, paint, consumables, etc.)
- Liaise with insurance providers regarding claims and repair updates

About You:

- Previous experience in a customer service role
- Professional, approachable, and confident in building strong relationships
- Proficient in computer systems and communication tools
- Excellent written and verbal communication skills
- Strong organisational skills and ability to meet tight deadlines
- A team player who works effectively with others

What We Offer:

- Reward and recognition programs
- Ongoing training and career development opportunities
- Referral bonuses for bringing new talent into the team
- Staff discounts on parts and tools
- Supplied uniforms
- Access to 24/7 professional counselling for you and your immediate family

We understand that flexible working arrangements are important and are open to discussing options for this role or others across our organisation.

At AMA Group, we believe it’s our people who drive our success. We celebrate individual strengths, foster diversity, and provide opportunities for growth—empowering our team to build meaningful and rewarding careers.

We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds and identities.

Ready to take the next step in your career?

Apply now or call us for a confidential chat on 03 6398 1444.

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