Service Coordinator

Are you looking for your next challenge where your contributions truly matter?

We are seeking a hardworking Service Coordinator to join our TAS team, based out of Launceston.

About Airmaster

At Airmaster, our goal is to lead the way in integrated building services, combining HVAC&R, building automation, electrical, and fire systems to create smart buildings that are not only compliant with regulations but also optimised for energy and resource efficiency. We strive to ensure that our buildings are comfortable, functional, and tailored to support our clients in achieving their sustainability and operational goals.

Established in Melbourne in 1988, Airmaster has grown to a network of 17 branches across Australia and New Zealand. Our holistic approach to building services leverages advanced data-driven virtualisation to revolutionise how we work, delivering enhanced productivity and continuous service. This integrated model offers a more cost-effective solution than traditional methods, providing our clients with innovative, always-on support tailored to their needs.

The Role

We are seeking a hard-working Service Coordinator with a great attitude and high attention to detail to join our team, based in our Launceston office, to assist in the scheduling, dispatch and coordination of technicians and subcontractors.

This role is vital in the dispatch and coordination of technicians and subcontractors in Tasmania, ensuring all have productive work as well as liaising with customers and technicians / subcontractors regarding work in progress.

Primary duties will include monitoring and managing work requests generated on our systems, open call management, close out jobs and data entry, checking and managing technicians' timesheets and service reports, liaising and managing subcontractor's attendance and service reports, handle customer phone and email queries, and general administration duties.

Key Competencies

The successful candidate will ideally possess the following:

• 2 years experience working within administration or service/scheduling
• Previous experience in service industry and dispatching field staff or technicians (Highly Desirable)
• Strong & clear communication skills, both verbal and written, with great phone manner
• Intermediate computer & typing skills (Word, Excel, Outlook)
• Outstanding eye for detail, organised and able to meet deadlines
• Ability to maintain harmonious working relationships with colleagues and customers
• Ability to work in a team environment as well as independently
• Excellent problem-solving skills and initiative
• Maintain a professional image and possess good interpersonal skills

Benefits of Working with Airmaster

You will get to work with a high-performing and progressive company who hold a strong reputation in the industry, as well as work alongside experts and teams who are dedicated to delivering exceptional service.

We believe in investing in our employees and their career and as an employee with Airmaster, you will have access to continuous training & development opportunities to enhance your skillset and advance your career through our company.

We offer a positive and supportive working environment, complimented by a range of employee benefits that include discounted health insurance, access to our Employee Assistance Program (EAP) and a social club. You will also be offered a competitive remuneration package that reflects your skillset and experience.

At Airmaster, we take pride in bringing in great people who, like Airmaster, are committed to delivering high quality solutions. If you are looking to join a team where you can genuinely contribute to our continued success, click APPLY NOW and submit your Resume and Cover Letter.

We kindly ask no agencies at this time.