Customer Service Advisor

Location- Sydney- Job type:
- Permanent Full Time- Job ref:
- 007187Rayner is a leading developer and manufacturer of ophthalmic solutions designed to provide surgeons and their patients with the very best visual outcomes. With more than 70 years of continuous growth and experience, we now sell in over 80 countries. Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life. Headquartered in Worthing on the South Coast of the UK, Rayner has 3 strategic areas of focus: Devices, Drugs & Digital. Rayner has a broad portfolio of products across the patient pathway, including monofocal and premium Intraocular Lenses (IOLs), a full range of Ophthalmic Viscosurgical Devices (OVDs), a family of Ocular Surface Disease (OSD) solutions, and RayPRO, our digital patient outcomes platform. In 2021, CVC Capital Partners acquired a majority interest in Rayner and is dedicated to driving international expansion of the business. Rayner has regional offices in Belo Horizonte (Brazil), Berlin (Germany), Dublin (Ireland), Kuala Lumpur (Malaysia), Lille (France), Memphis (USA), Milan (Italy), Mumbai (India), Porto (Portugal), Seattle (USA), Sydney (Australia) and Warsaw (Poland). Rayner continues to grow yearly in both employee headcount and locations.

**Job Location - Alexandria,** **southern suburb of Sydney, New South Wales, Australia**

**What You’ll Be Doing**
- Process all types of local and International orders, returns and credits accurately in order to deliver goods within agreed timescales.
- Capture complaints
- Support vigilance processes
- Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
- Support cross training of other team members.
- Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels
- Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
- Organise and keep all storage areas safe, secure, clean and tidy
- Oversee import of goods, cooperate with import agency
- Prepare all in and out stock documentation as well as stock checks
- Schedule and monitor delivery/courier services
- Order packaging materials
- Ensure continuous improvement to processes and systems
- Ensure all health and safety and quality procedures are always followed
- Invoicing / correcting / credit notes issuing
- Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
- Proactive customer focus approach
- Excellent written and verbal communication skills are essential.
- Strong organisational skills
- Flexible ‘can-do’ attitude needed to thrive in a rapidly growing and changing company.
- Good problems solving skills with logical approach.
- Able to present information clearly and concisely.
- Able to work to performance target.

**What Experience & Skills Do You Need**:
Essential
- Customer service experience
- Experience in warehouse handling / goods packaging
- Able to work on own initiative, self-starter and as part of a team.
- Ability to work to tight deadlines with accuracy and detail.
- Intermediate Excel skills
- Able to communicate verbally and in writing in English Desirable
- Experience dealing with imported goods
- Proven track record in a customer service role in medical devices
- Graduate with an ambition to build a career in an innovative medical device company.
- Knowledge of ERP system
- Knowledge of Data protection, Cyber security, and anti-money laundering policies

**What We Can Offer You**
- Wellness Allowance upto $350 every year
- Employee Assistance Program