Bookings Officer

2 weeks ago

Welshpool, Australia Kelsian Group Full time

**Are you a dynamic multitasker with a passion for delivering exceptional customer experiences?**

**At Horizons West Bus & Coachlines, we're offering you the opportunity to become a key player in our team, where your skills will directly shape the success of our bookings and transport services across diverse industries.**

**About the Role**

As a Bookings Officer, you'll play a pivotal role in managing end-to-end booking processes and ensuring exceptional customer service. You'll support a diverse range of services across general charter, tourism, mining, and education sectors, contributing to the seamless operation of our transport solutions.

**Key Responsibilities**

**Sales and Bookings Management**
- Accurately input and manage quotes, leveraging pricing tools and historical data.
- Follow up on quotes proactively to maximize sales conversions.
- Handle customer complaints or issues with professionalism.
- Generate leads through cold calling and explore upselling opportunities.
- Collaborate with the Operations team to confirm job details and updates.
- Provide occasional reception desk support.

**Data Entry and Schedule Management**
- Enter and verify bookings for school runs, sports events, and charters.
- Maintain schedules for ongoing contracts, ensuring updates for holidays or special dates.
- Liaise with schools and clients to confirm and adjust schedules as needed.

**General Administration and Reporting**
- Support the Accounts Department with invoicing, payments, and adjustments.
- Resolve lost property inquiries and assist with route planning and charter itineraries.
- Prepare performance metrics reports, including booking conversions and unbilled jobs.

**Skills, Qualifications & Experience**
- 1-2 years of experience in customer service or administrative roles, ideally in bookings or transport-related environments.
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM systems and data entry processes.
- Excellent communication and interpersonal skills.
- Strong organizational and time management capabilities.
- A detail-oriented and analytical mindset for data and reporting.

**Why Join Us?**
- Be part of a dynamic, customer-focused team.
- Enjoy opportunities for growth and development in the transport industry.
- Contribute to a company that values teamwork, safety, and excellence.

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close by 5pm Tuesday 17 December 2024**

**About Horizons West**

Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, Singapore and the USA.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

  • Administration Officer

    2 weeks ago

    Welshpool, Australia Crommelin Full time

    Crommelin is a leading Australian manufacturer of waterproofing membranes, concrete and stone sealers, paint and specialty coatings with more than 60 years of industry experience. The administrator is responsible for the administrative aspects of warehouse operations, the core of this role is about customer service and team support. Including: - Performing...

  • Customer Service Officer

    1 week ago

    Welshpool, Western Australia Rema Tip Top Automotive Full time

    REMA TIP TOP Automotive is a leading supplier of tyre repair materials and tyre workshop supplies in Australia and the world.We operate independently from the Rema Tip Top Industrie division, whose SEEK reviews we however share.For our team in the Welshpool Store, we are seeking an enthusiastic and reliable Customer Service Officer to join us in a full-time...

  • Administration Mobilization

    5 days ago

    Welshpool, Australia Workforce International Pty Ltd Full time

    Rivervale Location - Immediate Start - Casual 38 Hours Plus OT Our client is is a premixed concrete, aggregates and precast company. Due to promotions, they currently require an Administrations Person for an immediate start. This role will suit someone who can work long ours if necessary on Weekdays, be flexible and be able to drop everything that is...

  • Fifo Project Administrator

    2 weeks ago

    Welshpool, Australia Tognetti Consulting Full time

    Mid-May start - 3+ month contract - Welshpool based - 8 hrs a day - Excellent day rate offered Our client is a respected specialist civil engineering contractor who has a requirement for an experienced head office-based **Project Administrator with FIFO experience, this is essential.** To be considered applicant must be able to demonstrate the...

  • Office Assistant

    3 days ago

    Welshpool Dc, Australia DIVERSE PROJECT GROUP Full time

    Diverse Project Group is a market leader in the shopfitting industry based in Welshpool. We are looking for a full time friendly and experienced Administration/Receptionist to join our team. You will be managing the front desk, supporting our admin staff/director and doing a variety of administrative duties. The Key Responsibilities: - Answer incoming...

  • Warehouse Administrator

    7 days ago

    Welshpool, Australia Crommelin Full time

    Crommelin is a leading Australian manufacturer of waterproofing membranes, concrete and stone sealers, paint and specialty coatings with more than 60 years of industry experience. The warehouse administrator is responsible for the administrative aspects of warehouse operations, the core of this role is about customer service and team support. Including: -...

  • Warehouse Administrator

    2 weeks ago

    Welshpool, Australia Crommelin Full time

    Crommelin is a leading Australian manufacturer of waterproofing membranes, concrete and stone sealers, paint and specialty coatings with more than 60 years of industry experience. The warehouse administrator is responsible for the administrative aspects of warehouse operations, the core of this role is about customer service and team support. Including: -...

  • Customer Service Scheduler

    2 weeks ago

    Welshpool, Australia TK West Full time

    Thermo King West is the WA leader in the Sales, Installation, Service and Repairs of high-quality Transport Refrigeration, Transit Air Conditioning and Tail Lift equipment. We have been operating since 2007 with a large number of long-term staff. We are committed to providing our customers with quality products, professional advice and the best possible...

  • Experienced Team Leader

    5 days ago

    Welshpool, Australia Perth Business Relocations Full time

    We are seeking an enthusiastic and hands-on Team Leader to join our business relocation team. This position is suited to someone with strong leadership qualities, great communication skills and a high level of attention to detail. Must have experience working in a removals, warehouse, furniture installation or logistics environment. **About the role**: -...

  • Resource Coordinator

    5 days ago

    Welshpool, Australia Stabilised Pavements of Australia Pty Limited Full time

    **Introduction**: Resource Coordinator Annual Salary + Super + Annual review + Bonus Permanent Full-Time role Make a difference in a Leadership role within the WA region Work with a National Company, with exposure to varying aspects of the business **Description**: About the company Stabilised Pavements Group is focused on delivering pavement construction,...