Bookings Officer

6 days ago

Welshpool, Australia Kelsian Group Full time

**Are you a dynamic multitasker with a passion for delivering exceptional customer experiences?**

**At Horizons West Bus & Coachlines, we're offering you the opportunity to become a key player in our team, where your skills will directly shape the success of our bookings and transport services across diverse industries.**

**About the Role**

As a Bookings Officer, you'll play a pivotal role in managing end-to-end booking processes and ensuring exceptional customer service. You'll support a diverse range of services across general charter, tourism, mining, and education sectors, contributing to the seamless operation of our transport solutions.

**Key Responsibilities**

**Sales and Bookings Management**
- Accurately input and manage quotes, leveraging pricing tools and historical data.
- Follow up on quotes proactively to maximize sales conversions.
- Handle customer complaints or issues with professionalism.
- Generate leads through cold calling and explore upselling opportunities.
- Collaborate with the Operations team to confirm job details and updates.
- Provide occasional reception desk support.

**Data Entry and Schedule Management**
- Enter and verify bookings for school runs, sports events, and charters.
- Maintain schedules for ongoing contracts, ensuring updates for holidays or special dates.
- Liaise with schools and clients to confirm and adjust schedules as needed.

**General Administration and Reporting**
- Support the Accounts Department with invoicing, payments, and adjustments.
- Resolve lost property inquiries and assist with route planning and charter itineraries.
- Prepare performance metrics reports, including booking conversions and unbilled jobs.

**Skills, Qualifications & Experience**
- 1-2 years of experience in customer service or administrative roles, ideally in bookings or transport-related environments.
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM systems and data entry processes.
- Excellent communication and interpersonal skills.
- Strong organizational and time management capabilities.
- A detail-oriented and analytical mindset for data and reporting.

**Why Join Us?**
- Be part of a dynamic, customer-focused team.
- Enjoy opportunities for growth and development in the transport industry.
- Contribute to a company that values teamwork, safety, and excellence.

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close by 5pm Tuesday 17 December 2024**

**About Horizons West**

Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, Singapore and the USA.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

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