Assistant Customer Service Manager

2 weeks ago


Melbourne, Australia Nine West Full time

Fun & Friendly Work Environment
- Training and ongoing development opportunities
- Iconic & Well Known Brand

**Assistant Customer Service Manager - Online Warehouse (on-site)**

**About the Company**
At Nine West, we are dedicated to cultivating the growth of our people, stores, brand, and image to maintain our position as a leader in footwear and accessory retailing. Established in 1978, the Nine West brand has become synonymous with exceptional products and service, boasting over 50 stores in Australia.

**The Responsibilities**
As the Assistant Customer Service Manager at our Footscray warehouse, you will play a crucial role in supporting the Online Team. Your responsibilities will include:

- Coordinating the customer service team to ensure efficient operations.
- Managing the back end of the customer service website using Demand-ware.
- Assisting in the management of the In-Store Fulfillment feature.
- Liaising with internal and external contacts to address customer inquiries and concerns.
- Preparing customer orders with attention to detail and accuracy.
- Undertaking general administrative duties to support the smooth functioning of the Online store.
- Implementing stock control measures and processing online returns.

**Your skills and experience**
- Previous experience in a similar role is preferred, demonstrating your understanding of online customer service.
- Excellent verbal and written communication skills to interact effectively with customers and team members.
- Strong administrative and organizational skills to manage various tasks efficiently.
- Problem-solving abilities to address customer issues promptly and effectively.
- Previous experience with Zendesk will be advantageous.

**In return you will be offered**:

- Discounts on current season merchandise.
- Training and ongoing development opportunities.
- A supportive culture where performance is recognised.

**The Application Process**:


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