Customer Service Manager
2 weeks ago
We are seeking a highly skilled Service Supervisor to join our team. The ideal candidate will have a strong background in customer service and be able to effectively manage daily operations.
Responsibilities- Provide exceptional customer service via phone, ensuring timely resolution of issues and concerns.
- Collaborate with the Service Department to schedule customer appointments and plan jobs with work orders.
- Assist in appraising and quoting repair work, discussing service requirements with the service manager.
- Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
- Process warranty claims and maintain accurate records.
- Develop and implement effective work procedures to meet schedules and deadlines.
- Supervise all shop activities when the Service Manager is away from the branch.
- Bachelor's degree or equivalent experience in a related field.
- Valid Driver's License.
- Proven supervisory experience.
- Excellent organizational and communication skills.
- Broad-based computer skills.
- Strong analytical and problem-solving skills.
- Effective presentation and public speaking skills.
- Ability to read, analyze, and interpret business periodicals and technical procedures.
- Ability to write reports and procedure manuals.
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