Customer Service Assistant

5 days ago

Melbourne, Australia Maddocks Full time

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

**About the role**

We are currently seeking a Customer Service Assistant to work in our Debt Recovery team on a casual basis. Maddocks Recoveries provides end-to-end revenue recovery and management services.

Reporting to the Recoveries and Development Manager, you will be responsible for monitoring and collecting outstanding payments from debtors in order to successfully discharge the debt for our clients. The role will involve, contacting debtors by phone to follow up overdue accounts, providing clients with matter updates as well as advising on options available for recovery of monies.

**About you**

This role would be suited to someone who:

- Has customer service experience in a fast-paced environment;
- Is committed to setting high standards, and ensuring a high level of service delivery;
- Has an ability to deal with challenging and highly pressured situations;
- Has excellent interpersonal skills, the ability to quickly develop rapport and establish relationships internally and externally, and will display maturity and professionalism at all times.
- Have a professional phone manner and be able to take high volumes of incoming calls and make outbound calls to debtors; and
- Must be able to speak clearly, calmly and represent the company in a polite, professional manner at all times when dealing with debtors and third party's via the phone.

We are also looking for an individual who demonstrates the following abilities:

- Results driven
- Have excellent attention to detail
- Be able to work collaboratively within a team
- You will enjoy managing challenging and sensitive situations to a satisfying outcome
- Maintaining accurate and up to date records of all action taken including, phone calls and correspondence issued within the collections system

**Why join Maddocks?**

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
**A diverse and inclusive workplace**: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Bronze Employer at the Australian Workplace Equality Index's 2022 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Women, Maddocks CALD and Maddocks Pride groups.

**Career Development**: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

**Community involvement**: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

**Work flexibly**: work in a hybrid way with part of your week in the office and support to set up your home office.

**Wellbeing & Benefits**: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

**Ready for your next career move? Make your Move to Maddocks

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