Customer Service Manager

2 days ago

Melbourne, Australia Semtech Full time

To provide effective and timely customer service, support and processing of orders.

The role requires a flexible approach, being comfortable working either as part of a team or independently as required in an office environment. There is a need to adapt quickly to a variety of client environments with the capacity to interact effectively with a range of internal and external stakeholders.

Responsibilities:
Customer Support Activities:
Daily:

- Assisting customers with enquiries via phone, electronically and face-to-face
- Process and qualify new customer accounts received via web-forms
- Configure SIM’s using Jasper platform for existing customers
- Resolving customer issues and complaints
- Excess usage management
- Manage level 1 support tickets, escalate to level 2 if required
- Sales support, lead generation, analyse customer requirements and provide solutions
- Manage expired trial SIM’s and Developer Kits

Quality:

- Participate in internal and external audit of the Quality Management System
- Conform to quality procedures and complete quality records as required
- Participate in internal and external audit of the Quality Management System
- Conform to quality procedures and complete quality records as required.

Minimum Qualifications:
General
- Previous experience in customer service with use of CRM systems or equivalent
- Highly developed communication skills
- Collaborative style
- Service focussed
- Attention to detail
- Relationship building
- Time management
- Understanding of the Quality Management System requirements as documented in the policy manual and procedures
- Good written/verbal communication skills
- Good basic math such as ratio’s and percentages
- Good basic computer literacy skills
- High level organisation skills
- Ability to plan and problem solve

Computer
- Microsoft Office: Word, Excel, PowerPoint or equivalents
- Internet browsers

Desired Qualifications

Tertiary qualifications - desired

  • Customer Service

    2 days ago

    Melbourne, Australia Moslehi Service Group Full time

    Moslehi Services Group are looking for a range of occupants who are seeking work. With plenty of hours we are eager for you to join our customer service team. This role will involve being the first point of service within train stations and bus stations located within Melbourne and Melbourne CBD. Being the first point of contact for patrons and the public...

  • Work Order Coordinator

    7 hours ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAn exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office. - About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Pettit Pharma & Device Search Full time

    Manage a small customer service team in Melbourne - Medical device company near the CBD - Friendly, collaborative team and top boss THE COMPANY YOU WOULD BE JOINING - An independent, Australian owned company specialising in the supply of medical device products to the ANZ healthcare markets. - Established in the 1990’s, this organisation promotes and...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Sharp & Carter Full time

    CBD location - close to train / tram routes & great coffee shops - Newly created role - growing business - GREAT office culture - lots of laughs, banter as well as hard work! **About the role** Our client is currently experiencing exciting growth, mainly due to the hard work of the Customer Experience team, who consistently go above and beyond for their...

  • Customer Service Manager

    6 days ago

    Melbourne, Victoria, Australia Ultra Football Full time $80,000 - $120,000 per year

    Job Title:Customer Service ManagerDepartment:Customer ServicePrimary Location:Ultra Football, MelbourneReports to:Head of Planning, Merchandise & Supply ChainWork Pattern / Hours:Full-TimeDirect Reports:Customer Service TeamKey Relationships:Retail; Operations; E-Commerce; Brand/Marketing; Finance; Partner BrandsAbout Ultra Football:Ultra Football is the...

  • Customer Service Manager

    6 days ago

    Melbourne, Australia Pace Appointments Full time

    We are seeking an experienced and highly motivated individual to join our client's team as a Customer Service Manager. Your primary focus will be on customer service, including after-service support and sales administration. Additionally, you will oversee a team of technicians and provide leadership to ensure customer satisfaction. **Requirements**: -...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Gamba Migration Pty Ltd Full time

    Gamba Migration Pty Ltd **Level 2/696 Bourke Ste, Melbourne VIC 3000** **Full Time 38 hrs** **Customer Service Manager** **Salary $60,000 - $80,000** **About us** We are a group of advisers on Migration and International Education founded in Melbourne and with offices in Melbourne, Adelaide, and Bogota (Colombia). Our mission is to provide the...

  • Customer Service Manager

    2 days ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **The Company** Our client is based in the Eastern suburbs of Melbourne and is a supplier of components used in the manufacture of internal window blinds by customers Australia wide and internationally. They are part of a large global group and offer modern systems and very stable employment. **The Role** Reporting to the MD, they are currently seeking a...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Masseuse Massage Chairs Full time

    Are you looking for a Customer Service Manager Opportunity with a difference? Do you want to join an **Australian Own & Grown** organisation as we scale up and go **international**? **Do you come from a logistics background, with a passion for getting things from Point A to Point B!?** This will be a substantial people management role, with a considerable...

  • Customer Service Manager

    7 hours ago

    Melbourne, Australia Myer Full time

    **Job no**: 944014 **Work type**: Permanent / Full time **Location**: Melbourne City Be part of a dynamic environment at our Flagship store, **Myer Melbourne**. Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. Be the driving force behind our customer service excellence leading teams...