Membership & Customer Service
2 weeks ago
**If your resume and cover letter are generic, not explaining why you are suited to our team it will not be considered.**
**The purpose of your role **as our Member Consultant will be to ensure member experience is 5 Star. You will be working closely with the Manager to develop and grow the Clubs member-base and revenue within the business.
**Duties include**:
- Support new members as they begin their fitness journey, new member
orientations and consults including Evolt Scanning and explaining results
- Develop and facilitate regular member interaction initiatives and programs, working closing with club manager, team members and personal training team.
- Achieving monthly KPIs.
- Proactively seeking new membership opportunities.
- Help create a great club culture with a strong focus on member retention through quality customer service.
**To succeed in the role you will be**:
- Excellent Customer Service Skills. This includes demeanour, telephone manner, verbal communication and appropriately groomed
- Sale and customer experience
- Excellent communication and organisational skills
- Experience and desire to work with a wide range of clients
- General Administration skills
- Energetic, self-motivated and passionate about health and fitness.
**What we offer you**:
- Free club membership.
- Sales training.
- Positive and fun working environment.
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