Counter Staff

This position is regular casual, 1 day a week minimum to begin with eventually moving to 2 days, and covering shifts on an as required basis. Must be available to work Monday to Friday 9am to 5pm.

**YOU MUST BE ABLE TO PASS AN AUSTRALIA POST BACKGROUND CHECK**

What You'll be doing:
Providing support to other staff when required

Handling customers complaints in a professional way

Shop Display

Performing customer sales and service transactions

Maintaining a cash advance accurately - which includes handling and processing cash, cheques, credit cards and EFTPOS

Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems

Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities

Accepting mail items for lodgement, and accurately assessing any applicable charges

Building rewarding relationships with customers by understanding their needs

Preparing outward mail for dispatch through - including presentation and the cancelling of stamps

Maintaining commitment to Australia Post’s Occupational Health and Safety standards

What are we looking for?
- Excellent customer service skills, professional and polite phone manner,
- Excellent multi-tasking skills with the ability to prioritise workload
- Ability and confidence to communicate with work colleagues and clients
- Strong attention to detail
- Well presented, Reliable and punctual
- Be able to lift up to 16kg of mail
- Stand up for most of your shift
- Work as part of a team to deliver the best possible service and solutions to our customers

**Job Type**: Casual

**Salary**: $29.23 per hour

Schedule:

- 8 hour shift
- Day shift

Work Location: One location