Business Systems Support Officer

5 days ago

Henderson, Australia Austal Full time

**About the Position**

The **Business System Support Officer** will be required to provided general administrative and user support to Austal’s various business systems including:

- IFS (Austal’s ERP)
- Microsoft TEAMS
- SharePoint
- Manage Engine (Workflow)
- Other general systems and customer services

**Responsibilities**
- Provide user administration support:
System access and functionality, troubleshoot issues, suggest service improvements.
- Systems improvements:

- System administration and support:
Provide advice to users to assist in improving their systems experience.
- Facilitate and deliver training programs to users with the aim of reducing support calls.
- Ensure correct security processes are followed.

**Experience & Qualification**

**Essential**
- Australian Permanent residency.
- Tertiary qualification in IT, business, quality, change management or other related discipline.
- Experience supporting users in an ICT environment.
- Experience in administering various common business systems.
- Demonstrated analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to complex problems.

**Desirable**
- Experience and/or training in IFS, Manage Engine or other ITIL based ticketing system.
- Experience administering business systems.

**_ What's on Offer?_**
- Permanent salaried position based in Henderson, WA
- 9-day fortnight - 80 hours over 2 weeks, RDO every second Friday
- Annual salary review & Profit Share Bonus Program
- Employee Assistance Program
- Retailer discount program + novated lease

**About Austal**

Austal (ASX:ASB) is Australia's global shipbuilder, defence prime contractor and maritime technology partner of choice; designing, constructing and supporting revolutionary defence and commercial vessels for the world's leading operators. With capabilities including modern shipbuilding facilities located in Australia, the USA and the Philippines and with service centres located around the world, Austal is well positioned with the skills and expertise, the drive and the vision; with the best people, infrastructure and technology to continue delivering the world’s best ships and support.

At Austal we are committed to providing a safe and inclusive work environment for all. We believe that achieving greater diversity will enhance our operations and as such we actively encourage Aboriginal & Torres Strait Islanders, people of all backgrounds, ages, sexual orientation, and those with Disability to apply.

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