Front Office Attendant

4 days ago

Central Coast, Australia NRMA Motoring & Services Full time

Are you 100% customer focused and driven to provide top notch guest experiences? Then take a career road trip with us, based at our stunning beachfront location at NRMA Ocean Beach Holiday Resort (Umina Beach). NRMA Ocean Beach, sets the scene for an unforgettable guest experience, with a range of accommodation options, daily kids club, resort-style pools, and a waterpark

NRMA Parks and Resorts are an industry leader in the dynamic Holiday Park sector, offering a wide range of services and currently either owning or managing 55 properties in iconic tourism locations around Australia. We are a wholly-owned entity of the NRMA, Australia's largest member-owned organisation with over 100 years of operations in motoring and tourism services. Securing a role within our reputable organization and dynamic industry will provide an opportunity to place a road marker on the next milestone, in your career journey.

**The Role**:
You will ensure the highest possible standards of efficiency and professionalism in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services.

**Our boxes to Tick**:

- **Outstanding customer service** skills
- **Well presented**, with a **friendly** and **welcoming** **demeanour
- **Passionate** about everything you do with a drive to be the best you
- **Team-oriented**:

- **Great problem-solving skills** and the ability to multitask, supporting your team and guests
- **Reception/Front Office/Sales Agent experience** preferred - hospitality industry will be highly regarded
- Park Management system experience (Newbook and/or RMS preferred but not necessary)
- Available to work shifts over a 7 days rotating roster

**The Perks**
NRMA Group Benefits
Complimentary My NRMA Membership
Great team culture

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