Front Office Manager

22 hours ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**Full-time**$85,000 Salary + 11% Super | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

An exciting opportunity has arisen for an experienced Front Office Manager, to effectively lead and manage the front office operations, within our 333 premium rooms and suite resort.

**This could be just the right role for you?**

In this role, you will lead by example and be hands on in the business day-to-day, ensuring the front office activities, strategic planning and operations run seamlessly to deliver a consistently high standard of service to our members, guests & visitors. Reporting to the Rooms Division Manager, your key responsibilities will include:
- Leading, managing and directing a high performing team which includes front office, concierge, reservations, night audit & leisure attendants- Managing team rosters, recruitment, coaching, counselling, training and development- Maintaining a high standard of service, monitoring guest reviews and responding to feedback- Leading front office sales, reservations, resort promotions, activations, stay up to date with industry trends and identify business opportunities- Managing department expenditure, budgets & reporting- Attending meetings and collaborate with other departments- Identifying, lead and contribute towards WHS & safe work practices

Full availability and flexibility to work a variety of rotating roster shifts between approx. 7am-11pm, weekdays, nights, weekends & public holidays are required in this role.

**What you’ll need to be successful**- Previous experience as a Front Office Manager in a large 4/5 hotel/resort environment, essential- Bachelor level or equivalent qualification in tourism, hospitality or management, desirable- Demonstrated experience in strong leadership, communication and operational management skills- Demonstrated knowledge of budgets, accounting procedures, planning, forecasting & controlling- Proficient in Opera & MS Office- Build cooperative and effective relationships with internal & external stakeholders- Excellent personal presentation- Hold or be willing to obtain a valid Qld blue card, working with children check, essential- First Aid Certificate, desirable

**We are Offering**- Permanent Full-time | $85,000 Salary + 11% Super- Discounts on RACV products & resorts- Employee of the month recognition- Uniform + Free parking onsite

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link.

  • Front Office Manager

    1 week ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Front Office Manager** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the role**: As Front Office Manager at Sea World Resort, you will ensure optimum guest service standards are met whilst managing staffing levels in Front Office, Concierge and Kids Zone. **Duties**: - Supervise, coordinate and ensure the smooth operation of...

  • Front Office Manager

    2 weeks ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Full-time**: - **Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal...

  • Front Office Manager

    14 hours ago

    Gold Coast, Queensland, Australia Mondrian Gold Coast Full time $90,000 - $120,000 per year

    Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse...

  • Front Office Manager

    14 hours ago

    Gold Coast, Queensland, Australia BIG4 Tweed Billabong Holiday Park Full time $60,000 - $80,000 per year

    Join the Award-Winning Team at BIG4 Tweed Billabong Holiday ParkAre you a passionate hospitality professional who thrives on delivering exceptional guest experiences? Do you enjoy leading a dynamic front office team in a fast-paced, fun environment? If so, we'd love to hear from youBIG4 Tweed Billabong is one of Australia's leading holiday parks, located...

  • Front Office Manager

    2 days ago

    Gold Coast, Queensland, Australia Minor International Full time $60,000 - $100,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Assistant Front Office Manager

    1 week ago

    Gold Coast, Australia standards and procedures. Full time

    **Job Number** 22146714 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Assistant Front Office Manager is...

  • Front Office Receptionist

    3 days ago

    Gold Coast, Queensland, Australia Burleigh Beach Tower Full time $21,920 - $26,920 per year

    Resort Front Office Receptionist Part TimeBurleigh Beach Tower Resort is seeking a casual Front Office Receptionist for immediate start in Burleigh Heads QLD.As our Front Office Receptionist, you are the face of the Resort and the first point of call for our guests, providing exceptional customer service is your main priority. You will be responsible for...

  • Front Office Receptionist

    3 days ago

    Gold Coast, Australia RACV Full time

    **Permanent Part-time**Generous employee benefits & discounts on RACV products & 10 resorts** - **Join a large trusted Australian brand & VIC’s largest member-based organisation** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for...

  • Front Office Receptionist

    1 week ago

    Gold Coast, Queensland, Australia RACV Full time $45,000 - $65,000 per year

    Casual 3+ shifts weekGenerous employee benefits & discounts on RACV products & 10 resortsJoin a large trusted Australian brand & VIC's largest member-based organisationGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a...

  • Front Office Supervisor

    3 days ago

    Gold Coast, Queensland, Australia Careers at Marriott Full time

    Front Office Supervisor  About the Company  Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.   JW Marriott is part of...