Front Office Manager
3 days ago
**Gold Coast | RACV Royal Pines Resort**Full-time**$85,000 Salary + 11% Super | Discounts on RACV products and resorts**
**Great things start here**
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
**About the Opportunity**
An exciting opportunity has arisen for an experienced Front Office Manager, to effectively lead and manage the front office operations, within our 333 premium rooms and suite resort.
**This could be just the right role for you?**
In this role, you will lead by example and be hands on in the business day-to-day, ensuring the front office activities, strategic planning and operations run seamlessly to deliver a consistently high standard of service to our members, guests & visitors. Reporting to the Rooms Division Manager, your key responsibilities will include:
- Leading, managing and directing a high performing team which includes front office, concierge, reservations, night audit & leisure attendants- Managing team rosters, recruitment, coaching, counselling, training and development- Maintaining a high standard of service, monitoring guest reviews and responding to feedback- Leading front office sales, reservations, resort promotions, activations, stay up to date with industry trends and identify business opportunities- Managing department expenditure, budgets & reporting- Attending meetings and collaborate with other departments- Identifying, lead and contribute towards WHS & safe work practices
Full availability and flexibility to work a variety of rotating roster shifts between approx. 7am-11pm, weekdays, nights, weekends & public holidays are required in this role.
**What you’ll need to be successful**- Previous experience as a Front Office Manager in a large 4/5 hotel/resort environment, essential- Bachelor level or equivalent qualification in tourism, hospitality or management, desirable- Demonstrated experience in strong leadership, communication and operational management skills- Demonstrated knowledge of budgets, accounting procedures, planning, forecasting & controlling- Proficient in Opera & MS Office- Build cooperative and effective relationships with internal & external stakeholders- Excellent personal presentation- Hold or be willing to obtain a valid Qld blue card, working with children check, essential- First Aid Certificate, desirable
**We are Offering**- Permanent Full-time | $85,000 Salary + 11% Super- Discounts on RACV products & resorts- Employee of the month recognition- Uniform + Free parking onsite
**The RACV difference**
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
**Application process**
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Submit your CV via the link.
-
Front Office Manager
2 weeks ago
Gold Coast, Australia Village Roadshow Limited Full time**Front Office Manager** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the role**: As Front Office Manager at Sea World Resort, you will ensure optimum guest service standards are met whilst managing staffing levels in Front Office, Concierge and Kids Zone. **Duties**: - Supervise, coordinate and ensure the smooth operation of...
-
Front Office Manager
2 weeks ago
Gold Coast, Queensland, Australia Village Roadshow Limited Full time**Front Office Manager****Full Time Salary****Sea World Resort, Main Beach Gold Coast****About the role**:As Front Office Manager at Sea World Resort, you will ensure optimum guest servicestandards are met whilst managing staffing levels in Front Office, Concierge andKids Zone.**Duties**:- Supervise, coordinate and ensure the smooth operation of Front...
-
Front Office Manager
3 weeks ago
Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full timeOverviewAs the Front Office Manager, you are responsible for the management of the day-to-day operation of Front Office, Switchboard/Telephones, Concierge and Night Audit functions, with the objective of ensuring all brand service standards are maintained, profitability is maximised, and guest/customer needs are met, if not exceeded.ResponsibilitiesLead and...
-
Front Office Manager
3 weeks ago
Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full timeOverviewAs the Front Office Manager, you are responsible for the management of the day-to-day operation of Front Office, Switchboard/Telephones, Concierge and Night Audit functions, with the objective of ensuring all brand service standards are maintained, profitability is maximised, and guest/customer needs are met, if not exceeded.ResponsibilitiesLead and...
-
Front Office Manager
4 weeks ago
Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full timeJoin to apply for the Front Office Manager role at Mondrian Seoul Itaewon.OverviewMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone....
-
Front Office Manager
4 weeks ago
Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full timeJoin to apply for the Front Office Manager role at Mondrian Seoul Itaewon.OverviewMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone....
-
Front Office Manager
2 weeks ago
Gold Coast, Queensland, Australia at Full timeAdd expected salary to your profile for insightsMondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.Join our cultural precinct of imaginative spaces that...
-
Front Office Manager
2 weeks ago
Gold Coast, Queensland, Australia at Full timeAdd expected salary to your profile for insightsMondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.Join our cultural precinct of imaginative spaces that...
-
Front Office Manager
4 weeks ago
Gold Coast, Queensland, Australia at Full timeJoin the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...
-
Front Office Manager
2 weeks ago
Gold Coast, Queensland, Australia at Full timeJoin the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...
