Front Office Manager

**Gold Coast | RACV Royal Pines Resort**Full-time**$85,000 Salary + 11% Super | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

An exciting opportunity has arisen for an experienced Front Office Manager, to effectively lead and manage the front office operations, within our 333 premium rooms and suite resort.

**This could be just the right role for you?**

In this role, you will lead by example and be hands on in the business day-to-day, ensuring the front office activities, strategic planning and operations run seamlessly to deliver a consistently high standard of service to our members, guests & visitors. Reporting to the Rooms Division Manager, your key responsibilities will include:
- Leading, managing and directing a high performing team which includes front office, concierge, reservations, night audit & leisure attendants- Managing team rosters, recruitment, coaching, counselling, training and development- Maintaining a high standard of service, monitoring guest reviews and responding to feedback- Leading front office sales, reservations, resort promotions, activations, stay up to date with industry trends and identify business opportunities- Managing department expenditure, budgets & reporting- Attending meetings and collaborate with other departments- Identifying, lead and contribute towards WHS & safe work practices

Full availability and flexibility to work a variety of rotating roster shifts between approx. 7am-11pm, weekdays, nights, weekends & public holidays are required in this role.

**What you’ll need to be successful**- Previous experience as a Front Office Manager in a large 4/5 hotel/resort environment, essential- Bachelor level or equivalent qualification in tourism, hospitality or management, desirable- Demonstrated experience in strong leadership, communication and operational management skills- Demonstrated knowledge of budgets, accounting procedures, planning, forecasting & controlling- Proficient in Opera & MS Office- Build cooperative and effective relationships with internal & external stakeholders- Excellent personal presentation- Hold or be willing to obtain a valid Qld blue card, working with children check, essential- First Aid Certificate, desirable

**We are Offering**- Permanent Full-time | $85,000 Salary + 11% Super- Discounts on RACV products & resorts- Employee of the month recognition- Uniform + Free parking onsite

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link.