Solution Manager

**About us**:
Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group has separated from Woolworths during calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**About the Opportunity**

The Solution Manager - ALH is a leader position within the Technology team. The role is responsible for alignment, and roadmaps fit to business strategy of the relevant platform & related systems. The role will have line management using the practice/chapter model.

The role carries ownership of the core ALH technology and how it supports all venues and interactions, working in partnership with our business product owners. The role is responsible for the technical product strategy/lifecycle and working alongside the ALH Business, Group Product Managers, business partners and technical teams in how to shape delivery in cost effective, quality, innovative customer experience technology solutions and services that support the business strategy.

With Endeavour Group having experienced significant growth in the last 24 months, this role carries significant importance to ensure that existing & future platforms continue to deliver a world class experience to our Venues.

**A day in the life of a Solution Manager - Venue Applications**
- Technology Strategy & Planning_
- Own and maintain the overall technology roadmap, for domain, in partnership with the Business and Technology Leads.
- Working in partnership with Enterprise Architecture and guide technical decisions that support the business strategy
- Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
- Understand, research and follow technical trends in the industry and in general able to assess emerging products in the Hotels/Venues space and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
- Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
- Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain.

**Delivery enablement**
- Partner with the ALH, Solution Managers (IT) to understand business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
- Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap.
- Provide technical (alongside EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilized across squads or impact end-to-end customer outcomes.
- Play a key role in the technical relationship with external technology partners within the domain - including the onboarding of new partners in the domain ecosystem
- Partner with other Solution managers to ensure the end-to-end technology stack meets the business strategy and provide input into Squad plans
- Develop metrics and KPIs for performance measurement relating to the domain, Document and report on performance
- Partner Operations team to ensure they are visibility of business strategy and demand.
- Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to Sprint deliverables, Negotiate commercial terms and charges

**What you’ll need to succeed**
- Functional Capabilities_
- Business Transformation Experience.
- Technology experience, working with end-to-end, complex and high value projects
- Solid understanding of Agile and Scrum methodology, disciplines and procedures, and evidence, or ability, to help / guide others on processes
- Has good understanding of Systems Development Life Cycle
- Proven ability to execute technology solutions (by driving outcomes)
- Ability to provide input to technology strategies that enable and inform business strategies
- Keeps abreast of industry trends and directions to ensure solutions will provide business with forward compatible, scalable and flexible solutions.
- Ability to communicate clearly and concisely technology solutions, programs and options
- Strong planning capability across time, and resources
- Demonstrated ability to work in a highly matrix