Customer Service Specialist

2 weeks ago

Maroochydore, Australia Probe Group Full time

**Introduction**:
At Probe Group, our goal is to empower you to kick start your career We're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). Whether you’re looking to get back into the workforce, seeking your next stable career development opportunity or just want to try something new, this position has you covered.

We are currently looking for passionate Customer Service Specialists to join our growing team This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

What you'll do
- Deliver a high level of verbal and written communication skills,
Demonstrate resilience and flexibility in all customer interactions,
Show proficiency at using technology and multitasking between different systems while actively listening,
Handle inbound and outbound calls including account explanations, reissue letters or establishing repayment schedules, based on customers' financial situations.

Who you are
- Strong customer service abilities
High level of attention to detail
Proficient ability to interpret customer needs & provide suitable solutions
A positive person with an eager to learn attitude

Here’s the good info you want to know...

Permanent part time - 20-36 hours per week
Hourly rate & incentives
Comprehensive paid training with ongoing training and development
Hybrid work from home opportunity once you’ve settled into your new role
Monthly reward & recognition programs and celebrations
Access to employee support program
A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger,
Office located in Maroochydore CBD - close to transport, shopping & food options

**Due to the nature of our client, to be eligible you must**:
Hold current Australian Citizenship,
Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
Have lived in Australia for the last 5 consecutive years (a 5-year footprint).

Assist the Australian Public, learn some additional life skills, and meet friendly, supportive people... all whilst doing your job

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